New York, New York, United States
I design AI-assisted systems where users need to understand complex signals, make decisions, and take action with confidence.
• Orchestrated medical-grade voice + chat AI assistant targeting <5% leakage via guardrails, safe-response patterns, refusal UX, and human handoff. • Authored 12 in-house LLM UX principles (routing, retrieval behavior, error handling, trust cues) to standardize patterns across products. • Led IA + interaction standards for AIMS training/certification platform (5 modules) and designed booking/logistics workflows for HCP/patient coordination. • Translated AI/ML constraints into practical interaction logic, edge-case documentation, and implementation-ready design guidance for technical and product stakeholders.
• Owned city-scale digital experiences: Hudson Yards kiosks (12M+ visitors) + transit info flows (270M+ riders), improving wayfinding, usability, and accessibility. • Designed accessibility-first audio and push-to-talk transit experiences for vision-impaired riders, translating real-time arrival information into clear voice interaction patterns. • Ran 20+ usability tests/field studies and shipped WCAG/ADA-compliant interaction improvements; contributed to shared design system + IA. • Shipped 13 dynamic campaign products contributing to $1.2M revenue in 3–10 day cycles with PM/Eng using hi-fi prototypes + build-ready specs. • Improved Salesforce dashboard satisfaction +37% in 4 weeks by diagnosing workflow issues and delivering redesign recommendations.
• Led product/design strategy for AR city-roaming platform to increase downloads + newsletter signups; delivered mobile/web narrative assets within technical constraints.
• Led 3–7 person test teams to identify usability issues and report actionable findings to developers on a 1M+ unit launch (2 weeks).
Created 3D models, shaders, and performed Unity implementation for an immersive underwater experience showcased in the Victoria Albert Museum VR exhibit.