Calgary, Alberta, Canada
Callers are educated about federal programs and services that are accessible to them. Keep up to date with the database's information. Obtained qualitative and quantitative objectives. Developed an understanding of the Canadian government's structure. When necessary, participate in meetings about procedures and other work-related topics. Answering inbound phone calls on federal programmes and services. As a federal government representative, provide excellent customer service.
Complete in-store merchandising activities to drive sales and maximize inventory turns. Drives the execution of bay service, projects, and resets safely, and efficiently with the highest level of attention to detail to enhance the customer experience.
Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints. Receive payment by cash, check, credit cards, resolving receipts issues, refund, etc Answer customers' questions and provide information on procedures or policies.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. I've answered customer telephone calls quickly to avoid on-hold wait times. Answered a constant flow of customer calls with minimal wait times. Offered customer advice and assistance, paying attention to particular needs or wants. Collected customer feedback and made process changes to exceed customer satisfaction goals. Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Responsible for the operation of machinery to produce products in a timely manner reaching daily quotas. Inspection and cleaning of machines before use to ensure optimal performance.