India
Program & Operations Leader with 11+ years of experience driving digital transformation, SaaS delivery, and operational excellence across India, APAC, EMEA & AMER. I’ve successfully led over 60 global programs for Fortune 500 clients—including Yum! Brands (KFC, Pizza Hut & Taco Bell)—delivering complex initiatives on time, within scope, and with measurable business impact. I specialize in program governance, partner enablement, and cross-functional delivery, ensuring business continuity and scalability across high-performance teams. My focus areas include Agile execution, data-driven insights, customer success, and resource optimization, resulting in up to 25% efficiency gains and improved stakeholder satisfaction. At heart, I’m a builder — of processes, teams, and outcomes. Whether implementing AI-driven automation, BI dashboards, or SaaS rollouts, I bring structure to complexity and translate strategy into operational success. I’m passionate about: ⚙️ Embedding operational excellence 📊 Scaling digital programs across global markets 🤝 Driving collaboration between tech, business, and delivery functions Currently upskilling in AI, No-Code Tools & Digital Enablement to help organizations unlock the next wave of efficiency and transformation. Let’s connect if you’re exploring leaders who can align strategy, execution, and impact across digital programs.
Successfully delivered over 60 projects related to Marketing Mix Modelling, internal tools, and content automation, ensuring timely completion and adherence to budgetary constraints. Implemented Change Management by introducing Monday.com across APAC & EMEA teams to streamline tracking of SOWs, revenues, invoices, and project budgets Implemented a bi-yearly Employee Assessment Program using Qualtrics, featuring a capability matrix, 360° evaluations, and self assessment on key skill parameters to identify top performers Designed and implemented a comprehensive new-hire onboarding framework encompassing training, knowledge transfer, buddy system, and performance feedback to accelerate ramp-up and integration Partnered with the Chief Strategy Officer and leadership team to shape organizational strategy, leveraging analytics and process optimization to enhance business performance Played a pivotal role in driving the adoption of Agile methodologies across teams, resulting in a more collaborative, efficient, and responsive project management approach. Successfully identified and mitigated project risks and escalations, ensuring project success and minimizing potential disruptions. Led company-wide cultural, D&I, wellness, and team-building initiatives to foster collaboration, strengthen interdepartmental ties, and boost employee engagement and morale
Managed healthcare BI solutions for European clients, ensuring successful onboarding, training, and adoption. Drove cross-functional engagement and product alignment across analytics and compliance teams. Delivered insights on product performance and trend analysis using tools like Power BI and SQL.