Gurugram, Haryana, India
Professional Summary Strategic IT Operations & Infrastructure Leader with over 17.8 years of experience managing large-scale, high-value projects (up to ₹900 Cr). Expert in overseeing PAN-India ISP/MPLS backbone infrastructure and leading cross-functional teams of 180+ personnel. Proven track record in driving operational excellence through ITIL frameworks, SLA management, and digital transformation. Currently pursuing CISSP to further strengthen a robust background in cybersecurity, Azure Architecture, and disaster recovery planning. Key Skills • Strategic IT Leadership: IT Operations Management, ITIL Framework Implementation, IT Budgeting & Cost Tracking (CAPEX/OPEX), and Multi-Project Delivery. • Infrastructure & Security: Systems & Network Optimization, IT Security & Risk Management, Disaster Recovery (DR), and Business Continuity Planning (BCP). • Operational Excellence: Service Desk & Incident Management (SLA/TAT), Vendor & Partner Management, and Compliance/Audit Management. • Human Capital Management: Leadership of 180+ staff, HR Policy Administration (Health/Accidental/Term Insurance), and Payroll/Wage Sheet Management.
Complete manage multiple project listed below for Intire India where heading the operation part of Data center -: 1. Power Grid corporation of India Ltd. NR UNMS 2.Power Grid corporation of India Ltd. NER UNMS 3.PowerTel Ltd. IPMPLS Project . Role and responsibility -: Complete Management of -: 1.Data center network , IPMPLS Network , Fiber Network , Infra and security devices like Firewall , Load balancers , Servers , Storage of multiple OEMs Like Fortinet , Cisco , Checkpoint , HP, Etc. as a techinical view . 2. Team management of direct and cross function team . 3.Vender management related to projects for application , infra , Audit compliance management . 4.Budget creation and manage for new and existing projects . 5.HR management like hiring and other HR related issues . 6.Compliance management on regular and audit point in respect to cyber security .
J• IT Operations Management • ITIL Framework Implementation • Service Desk & Incident Management • Systems & Network Performance Optimization • Disaster Recovery & Business Continuity Planning • IT Security & Risk Management • IT Infrastructure & Application Management • Project Management & Delivery • Vendor & Partner Management • Compliance & Audit Management • IT Budget & Cost Tracking • Customer Feedback & Satisfaction Analysis
Responsibilities - a. Handle day to day Network and security operation task for Jio Internet Data center. b. Prepare and validate MOP for changes related to routing, firewall access policies and load balancers c. Implement changes in routing, switching, firewall access list, and Load balancer configurations d. Handling L3 escalated incident calls for troubleshoot in Network and security issues. e. DNS request validation and implementation in secure 64 servers. f. Monitoring and take action on alerts. related to network device within SLA. g. NSG, VNET and LB request implementation in Microsoft Azure. h. Hands on AWS cloud technology. i. Inventory preparation and validation. j. PACAP file analysis and provided RCA report for any incident.
PNetwork and information security Planning, Designing, Implementation and maintenance of IT Infrastructure for project RAPDRP for MSEDCL Maharashtra. Responsibility includes – Implementation Projects • Data center Implementation – It includes all IT Infrastructure Implementation with ISMS and PCIDSS standard compliance. It is of 2400 Sq. Ft. having 84 rakes, 150 servers, • Disaster Recovery Centre Implementation –It is of 1200 Sq.. Ft. With BCP/DRP. Situated at Nagpur • Customer care Centre Implementation - It is of 800 Sq. Ft. and situated at Bhandup Mumbai. • Remote offices – It is 2400 remote office of MSEDCL situated in all over Maharashtra. • SCADA project for BEST power supply of creation of 4 controls center and 42 sub station for network and security. • Implementation, monitoring and maintenance of IT controls. • Implementation of second factor authentication for VPN user of Entrust IDG.
I m working at Reliance in Wimax Network operation center .I need to moniter wimax network for all over India customer , provide trouble shooting for internet problems for end to end solutions
L1 trouble shoot for Wimax network for all over India