India
I am an Operations and Guest Experience professional with a strong foundation in hospitality management, customer operations, and service quality within structured corporate environments.I bring hands-on experience across customer service, airport hospitality, and hospitality operations, where I have worked in fast-paced, process-driven settings requiring attention to detail, stakeholder coordination, and escalation management. My background includes handling sensitive data, adhering to compliance standards, and delivering consistent service experiences aligned with global brands.Alongside operations and guest experience, I am building a long-term career in operations and project management. I will be completing a PMP certification within the next two years. I am particularly interested in roles that involve process improvement, operational coordination, and cross-functional collaboration.I am currently seeking full-time opportunities in Operations, Guest Experience, Customer Operations, or Project Coordination roles within global, people-first organizations such as Airbnb and similar corporate environments.
Coordinated onboarding of B2B hospitality partners, ensuring seamless integration with company operations and booking systems. Managed daily partner interactions, reservations, and operational processes to improve service delivery and guest satisfaction. Assisted in monitoring and reporting key performance metrics for business development initiatives, highlighting operational bottlenecks and improvement opportunities. Maintained strict confidentiality of sensitive business and partner data, ensuring compliance with company policies and NDAs. Supported cross-functional coordination between sales, operations, and customer support teams to streamline workflows and enhance service quality.
Managed high-volume customer interactions for AT&T employees and retirees, providing end-to-end support for health, welfare, and telecom-related services. Handled case management, issue resolution, and escalations while ensuring adherence to defined operational processes and service-level standards. Maintained strict compliance with HIPAA, data privacy, and confidentiality requirements in all customer interactions. Collaborated with internal teams to resolve complex cases efficiently, contributing to improved customer satisfaction and operational accuracy. Demonstrated strong communication, documentation, and problem-solving skills in a structured corporate environment.
Managed flight arrival operations, ensuring smooth passenger flow and adherence to operational standards. Acted as liaison for French-speaking passengers, coordinating with airline and airport teams to resolve service issues efficiently. Monitored compliance with Air France service protocols, supporting operational excellence in a high-traffic airport environment. Identified process gaps in passenger handling and recommended operational improvements to enhance efficiency and guest experience. Collaborated with cross-functional teams (ground operations, customer service, security) to maintain seamless airport operations.