Toronto, Ontario, Canada
Dynamic Customer Service Manager with proven expertise in enhancing service quality and customer satisfaction. Skilled in conflict resolution and team leadership.
Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat. • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues. • Boosted customer retention rates by providing exceptional service and building rapport with clients. • Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.