Cologne Bonn Region
I am an experienced Service and Systems Specialist with more than 20 years of expertise in medical imaging – ranging from CR/DR to digital X‑ray systems and fluoroscopy. My focus is on technical support, troubleshooting, international training, and guiding complete system lifecycles – from installation and maintenance to escalation management. In my current role at Agfa Radiology, I support customers, service engineers, and partners worldwide as a 1st- and 2nd‑level support specialist, acting as a key interface between Service, R&D, and manufacturers. My goal: to resolve issues sustainably, ensure system stability, and enable smooth and efficient operation for all users. Previously, I worked for more than twelve years at Carestream Health, where I was responsible for product rollouts, field tests, training programs, and process improvements. One highlight: increasing the remote connectivity rate by 18% through targeted training and support initiatives. What sets me apart: - In-depth technical know-how in X-ray, CR/DR, and digital imaging systems - Structured problem analysis and solution-oriented working style - Strong service mindset and professional stakeholder management - International training experience (technicians, partners, customers) - Proactive, self-driven work approach and a strong motivation for continuous improvement I welcome connections with professionals, recruiters, and companies in the MedTech, Healthcare IT, Radiology, or Robotics sectors.