Sacramento, California, United States
travel is my passion and I love to help people with their vacations. I have studied in travel and tourism management and working in travel and Aviation industry. currently working as a lead and doing a side hustle as a travel advisor/vacation specialist.
· Supervise front desk staff and aircraft service coordination · Provide client services including hotel, catering, transportation · Handle invoicing, accounts receivables, and customer resolutions · Train and support new hires; maintain lobby inventory and amenities
· Designed and implemented comprehensive training programs for new hires, ensuring policy compliance and operational excellence. · Maintained accurate and up-to-date training records to facilitate team readiness and performance tracking. · Proficiently handled customer complaints, delivering timely resolutions to uphold company standards and satisfaction metrics. · Streamlined billing operations by auditing inventory logs, resolving invoice discrepancies, and maintaining data accuracy in the X1 system. · Oversaw budget management through precise reporting and strategic supply usage, achieving cost savings while meeting organizational goals. · Delivered high-quality service by managing daily operations, supporting team members, and fostering an environment of collaboration and efficiency. · Created and refined training materials, ensuring alignment with service standards and seamless integration into daily operations. · Multitasked effectively at the customer service desk, managing communications, operations, and troubleshooting with professionalism and agility.
· Specialize in cruises, all-inclusive resorts, escorted tours, and customized vacations worldwide · Consult with clients to create personalized travel experiences based on budget and preferences · Book and manage flights, hotels, cruises, tours, and travel insurance · Provide expert destination guidance and exclusive travel deals · Manage bookings end-to-end and build long-term client relationships
· Respectful attitude and working relationships with co-workers · Answering phones and direct to correct person · Greet and assist all customers in a prompt, friendly and courteous manner · Communicating between aircraft by radio and Airinc. · Work closely with line service personnel and pilots, ensuring all customer service needs are met. · Aircraft reservations · Controlling access to aircraft ramp through both the lobby and the outside gate · Arranging concierge services · Proper radio communication procedures with line service and aircraft · Multi Task in a very fast paced environment · Accurate product and service delivery record keeping · Accurate invoicing of products and services delivered