Pune District, Maharashtra, India
• Currently working as Process Manager at eClerx Services (Nov 2021-Present), leading application and RPA support for 500+ bots with 99.9% uptime across environments • Skilled in .Net, Azure, AWS, Azure DevOps, CI/CD, Terraform, Git, Jenkins, SQL, PowerShell, Python, and Automation Anywhere (V11/A360) • At Mindtree, delivered L2/L3 support for Azure services, developed 10+ troubleshooting tools, and reduced resolution time by 25% • At Micro-Telecom, supported IIS-hosted applications, led legacy-to-web migration, and managed on-site deployments in Dublin, Ireland (2018)
Responsibilities: o Solving technical issues related to Code, Functionality, RPA platforms V11/A360 on VM environment. o Troubleshooting the issue with the RPA developers and provide the code suggestions and best practices. o Educating the developers to implement the standard RPA framework followed by the client. o Liaison with appropriate teams for the development of corrective actions or viable workarounds to resolve incidents o Acts as a key player between Developers and Other stake holders. Ensures to enhance the services/process involved in RPA support for team benefits. o Performed migration activity of Bot from V11 to A360 platform and resolved the different issues related to migration for the RPA developers. o Responsible to provide license to the RPA platform users for different environments. o Responsible to perform the Code review task for new bot before moving in to Production and with specified change management process. o Monitored Dynatrace dashboard designed to highlight any infrastructure issues. o Provides for the ongoing operations, availability and stability for RPA infrastructure such as Servers, network and VM guest as per requirements and business directives by using the Dynatrace platform · Bridging between various team and if needed involving vendor support. Taking ownership of any issue reported on RPA platform. Ensure we have resolution as soon as possible. o Work with peer to ensure that all RPA issues are addressed. Ensuring the uptime is consistent for all BOT (VM machines). o Documenting all procedures related to RPA support. Accountable for every assigned task for fixing and delivering the right support. o Drives initiatives within RPA team for better efficiency. Preparing technical tips and tricks of all important application which help for peer to troubleshoot the issue in a quicker way. o Adhere to E&Y and ITIL guidelines for Incident
o Solving technical issues related to Code, Functionality, RPA platforms V11/A360 on VM environment. o Troubleshooting the issue with the RPA developers and provide the code suggestions and best practices. o Educating the developers to implement the standard RPA framework followed by the client. o Liaison with appropriate teams for the development of corrective actions or viable workarounds to resolve incidents o Acts as a key player between Developers and Other stake holders. Ensures to enhance the services/process involved in RPA support for team benefits. o Performed migration activity of Bot from V11 to A360 platform and resolved the different issues related to migration for the RPA developers. o Responsible to provide license to the RPA platform users for different environments. o Responsible to perform the Code review task for new bot before moving in to Production and with specified change management process. o Monitored Dynatrace dashboard designed to highlight any infrastructure issues. o Provides for the ongoing operations, availability and stability for RPA infrastructure such as Servers, network and VM guest as per requirements and business directives by using the Dynatrace platform · Bridging between various team and if needed involving vendor support. Taking ownership of any issue reported on RPA platform. Ensure we have resolution as soon as possible. o Work with peer to ensure that all RPA issues are addressed. Ensuring the uptime is consistent for all BOT (VM machines). o Documenting all procedures related to RPA support. Accountable for every assigned task for fixing and delivering the right support. o Drives initiatives within RPA team for better efficiency. Preparing technical tips and tricks of all important application which help for peer to troubleshoot the issue in a quicker way. o Adhere to E&Y and ITIL guidelines for Incident
Responsibilities: o Providing end to end support to the developers and corporate customers who are consuming the Azure Services. o These includes Service Bus, Event Hub, Notification Hub, Event Grid, Storage, Azure VM, Cosmos DB, Cognitive o Search, Relay, Webapps and collaborative supports on other Service i.e. APIM Services, AKS, Logic apps and Azure AD etc. o Proficient experience in identifying and solving complex problems using various techniques Review and debug Microsoft Source Code. o Creating sample applications for customers or for troubleshooting Provide assistance with 24x7 phone support o Using of Microsoft Debuggers to troubleshoot crashes, hangs, memory leaks and performance o Capturing and Analyzing network traces for troubleshooting TCP/HTTP/RPC/Soap issues o Using Network Monitor Using specific counters within Performance Monitor to troubleshoot specific problems o Communicating clear problems and troubleshooting steps with the Product Teams for assistance o Reproducing and identify bugs in these technologies and work with Product team and Escalation team for fixes.
Responsibilities: o Providing end to end support to the developers and corporate customers who are consuming the Azure Services. o These includes Service Bus, Event Hub, Notification Hub, Event Grid, Storage, Azure VM, Cosmos DB, Cognitive o Search, Relay, Webapps and collaborative supports on other Service i.e. APIM Services, AKS, Logic apps and Azure AD etc. o Proficient experience in identifying and solving complex problems using various techniques Review and debug Microsoft Source Code. o Creating sample applications for customers or for troubleshooting Provide assistance with 24x7 phone support o Using of Microsoft Debuggers to troubleshoot crashes, hangs, memory leaks and performance o Capturing and Analyzing network traces for troubleshooting TCP/HTTP/RPC/Soap issues o Using Network Monitor Using specific counters within Performance Monitor to troubleshoot specific problems o Communicating clear problems and troubleshooting steps with the Product Teams for assistance o Reproducing and identify bugs in these technologies and work with Product team and Escalation team for fixes.
Responsibilities: o SQL Server, Taking/Restoring DB backup, configuring/Scheduling/monitoring/Enabling & Disabling SQL server jobs. o SFTP configuration for transferring files from one server to another App server target directory o Configuration and creation of SQL DB server for applications o Configuration, Installation of Sites for applications in IIS server o Deployment of Application packages & DLL files for applications in App server o Deployment of SQL scripts in DB server o Manual Testing, API Automation Testing, Functional Testing, Integration testing/System testing o Working closely with development teams, project managers, business analysts and manual testers across different projects o Log debugging, Defect/Bug Tracking or troubleshooting o Good knowledge of SOAP UI, XML, SOAP & REST APIs, Web Services. o Practical experience of Windows Server, Citrix server, Remote Connection
Responsibilities: o Production Support o Monitoring the Applications integrated with SAP MM Module o Handling the requests and incidents raised by the Business users. o Giving the permission to user using SAM for different applications of clients. o Making changes in SAP VMD data to unblock the processing of requests. o Routing requests to the backend team with the preliminary investigation