Bengaluru, Karnataka, India
An enthusiastic graduate who contribute maximum through gained experience while possessing strong leadership and teamwork skills. • Experience in Robotics Process Automation • Quick learner and able to grasp any new technology in quick time. • Excellent analytical, troubleshooting, documentation and customer relationship skills. Ability to work in groups as well as independently with minimal supervision. Link: https://dhanrajv.github.io/Dhanraj_Venkatesan/
The prime objective of customer service is to answer customer questions quickly and effectively, resolve issues with empathy and care, document pain points to share with internal teams, nurture relationships, and improve brand credibility. • Build customer loyalty • Deliver fast, effective resolutions • Improve customer satisfaction • Balance your technical skills with your soft skills • Adapt a customer-focused mindset • All UiPath product installation and upgradation. • Training and Development • Product Knowledge: Certifications and well-placed knowledge base articles • Improvement in the existing products and services: customer-related insights that can be used to improve existing product • Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams. • Troubleshooting Network related issues from Azure App Service and Microsoft IIS (Internet Information Services) and subsequent Authorization algorithms (Basic/NTLM/Negotiate). • Resolving issues that customers might encounter during environment migrations involving Third-Party products such as Redis Cache, External SSO, Exchange Mail, Domain Migration and etc...