Greater Toronto Area, Canada
• Establishes area-specific standard operating procedures (SOPs) and processes and ensures department employees are adequately trained in their proper execution. • Monitors and analyzes the daily productivity report (TPR), the key performance indicators (KPIs), and employee productivity reports using Microsoft Excel and KPI reporting system. Devises action plans as appropriate to address any areas of substandard performance. • Collaborate with internal teams and carriers to quickly address day-to-day transportation related issues, and directly manage internal / external customer communication as needed. • Reviews and audits current budget expenditures for cost savings or efficiency opportunities. Reviews staffing schedules and allocation of resources to ensure levels are consistent with budget forecasts. •Attends and/or conducts planning meetings, taskforces, and workgroups with other Area Managers/other DCs to review common issues and identify opportunities for improvement. •Assist in planning strategies to include immediate and phased action plans for immediate and phased action plans for high impact, high value projects. •Increased overall efficiency and productivity of team by revamping jobs, schedules, and daily assignments •Monitor all the inbound trailers from multiple suppliers and report any variance in expected inventory •Facilitate daily execution meetings with 3PL, Supply Planning and quality assurance team. Results Achieved •Improved department PI to 98% in quarterly report by department organization and proper manpower allocation. •Exceeded quarterly KPI results with the maximum payout for the associates by maximizing the department productivity and minimizing the losses. •Cleared the bottlenecks in the Direct Store Delivery Distribution (DSDC) project by properly analyzing the issues using advanced Microsoft Excel skills and reporting to the IT team. • Created and maintained the Excel macros spreadsheet to reduce everyday repetitive tasks to minimum.
As a member of the Management Team drives profitable sales through the achievement of sales and profit goals, budget management, and sales forecasts. Proactively analyzes and utilizes sales/financial reports, economic trends and community needs to identify and respond to market changes while controlling expenditures. Communicates sales results associates and guides interpretation of results
Customer Relationship Management (CRM) and Attention to Detail