Zapopan, Jalisco, Mexico
Experienced logistics professional with over 13 years in international airfreight transportation. Skilled in leading cross regional teams, logistics management, customs brokerage, and team leadership. Known for optimizing communication and enhancing customer service. Proven ability to ensure compliance and drive strategic improvements.
Directed a high-performing airfreight team, enhancing communication and operational efficiency. Key responsibilities: • Coordinated cross-departmental efforts to maintain regulatory compliance and manage profit margins. • Monitored and analyzed KPIs to enhance customer service and operational excellence. • Identified improvement areas, developing strategies to meet new objectives. • Supervised, motivated, and developed the customer service team, fostering a positive work environment and professional growth. • Developed strong customer and supplier relationships, ensuring consistent freight forwarding success. • Ensured compliance with local and international regulations, safeguarding air cargo integrity and safety. • Monitored profit and managed the Forwarding Sub Ledger, executing strategies to boost business profitability and drive growth. • Initiated process improvements that streamlined logistics operations and enhanced service delivery. Achievements: • Exceeded Field Sales targets by 20-25% against annual air tonnage goals (2020-2022) while leading the Field Sales team. • Surpassed Gross Profit figures and expected air volume tonnage by over 100% (2019-2022). • Implemented a night shift rotation, significantly improving efficiency and reducing fatigue among Customer Service Representatives, enhancing work-life balance. • Led the Guadalajara air department to achieve global certifications for Battery Chain and Pharma Chain products.
Key responsibilities: • Supervised export customer service teams, improving engagement and service satisfaction. • Prioritized complaints, ensuring delivery aligned with client expectations. • Collaborated with internal teams to optimize the customer experience. • Delivered on financial targets and strategic objectives. • Managed Forwarding Sub Ledger.
Key Responsibilities: • Followed up on inquiries, ensuring timely and accurate responses. • Established and strengthened operational relations with customers. • Engaged in regular care visits and proactive advisory. • Supported onboarding processes with clear instructions. • Ensured internal teams achieved goals at optimum levels. • Documented, analyzed, and resolved customer complaints. • Retained feedback to prevent future issues. • Prepared detailed reports with actionable insights for continuous improvement.
Enhanced customer service by managing import/export operations and processing orders Oversaw the entry and clearance of export goods, ensuring compliance with regulations Developed ISO-certified manuals and procedures for customs clearance processes, which streamlined operations and improved efficiency in export documentation
Serviced mass and corporate clients, supported administrative activities, and drove sales of telecommunications products.
Conducted market research and collaborated on developing export business plans. Promoted Mexican companies at international business events and organized courses on International Trade.