Zurich, Zurich, Switzerland
I bridge the gap between complex scientific environments and efficient operational excellence. With a dual background in Cancer Biology and International Business Administration, I specialize in driving digital transformation, automating workflows, and optimizing processes within the Life Science, Biotechnology, and Healthcare sectors. *My approach is built on three core pillars:* i) Process Optimization – End-to-end redesign of workflows that eliminate bottlenecks and reduce manual effort (achieving ~20% efficiency gains). ii) Technology Enablement – Deploying the right tools (Salesforce, PowerBI, SAP) to empower teams with real-time insights and data-driven decision-making. iii) Regulatory Excellence – Ensuring scientific and operational rigor through ISO standards, comprehensive SOP development, and strict GxP/BSL compliance frameworks. I am passionate about connecting with professionals who are interested in the intersection of scientific rigor and operational agility. If you'd like to discuss process optimization, automated workflows, or the future of life science operations, I welcome insightful conversations. Open to networking via LinkedIn Messages. Please refrain from unsolicited sales or advertising content. Thank you in advance.
- Redesigned legacy support workflows with automation protocols, reducing manual processing time by ~20% - Led migration of global support operations from legacy systems → Freshdesk → Salesforce, and designed an integrated file-sharing application that decreased MTTR within 1 year - Built KPI dashboards in PowerBI and SAP Analytics, delivering real-time insights to executive leadership for strategic decision-making - Drove change management for new support tools, achieving near 100% global workflow adoption - Developed digital training programs on Freshdesk & Salesforce, increasing tool utilization and standardizing cross-departmental workflows across ops, quality, and regulatory - Delivered product training workshops for OEM clients, translating complex features into actionable workflows that strengthened key account retention
Technical Support Specialist for our Life Science Business and Partnering Business customers. My particular specialty is in solving queries regarding Tecan's Fluent liquid handling platform & Fluent Control Software.
- Directed technical details for Institute of Neuropathology of over 65 members ensuring 100% adherence to chemical safety and GxP/GCP regulations - Led a 6-person ELISA screening team processing 360+ patient samples daily across 12 disease-related markers - Managed a 250,000 CHF procurement budget, optimizing vendor selection and inventory strategies to reduce operational costs by 10–15% - Authored critical SOPs for project workflows, chemical safety, and regulatory compliance - Served as primary liaison for external companies and internal hospital departments - Oversaw chemical safety operations, including training, storage, and waste management protocols - Supported biosafety compliance by updating SOPs with evolving regulatory requirements - Resolved internal staff conflicts and moderated team issue escalation
- Executed high-throughput automated ELISA screens analyzing 12 disease-related antigens across 100,000+ patient samples, maintaining >90% accuracy rates. - Managed BSL1 & BSL2 laboratory operations, overseeing safety training, equipment maintenance, and strict adherence to Good Laboratory Practice (GLP) from sample collection to QC. - Performed complex cell culture isolations, specifically Human PBMCs from patient whole blood, supporting critical research initiatives. - Ensured end-to-end quality control, documenting daily workflows and maintaining rigorous standards for patient sample storage and machine calibration. - Operated and maintained advanced robotic systems from BioTek, Thermo Fisher Scientific, Labcyte, PerkinElmer, Agilent, and Fritz Gyger AG.
My master thesis was completed in Dr. Konrad Basler's Laboratory under the supervision of Dr. Erich Brunner. The work I completed in my thesis contributed to a publication in Life Science Alliance “CRISPR-induced double-strand breaks trigger recombination between homologous chromosome arms” Gained Technical Experience: -Trained intern bachelor students -DNA cloning, purification and isolation -Cell culture -Liopfection (FuGene) -CRISPR/Cas9 -Western blots -Single cell colonization/selection -PCR -Gel Electrophoresis and Purification + MORE
Baker and Cake Decorator of my own home-based business. Cakes of Dezirae grew out of a love for baking. I started in 2007, after completing my Wilton Cake Decorating courses. It was a great side-business to create delicious edible wonders for various events like birthdays, and weddings, and gave me the means to complete my scientific education. *This venture has been suspended in 2015 when I move abroad to pursue other opportunities. Though, I still love to bake for family and friends.
• Taught Bachelor students in Chemistry, Genetics, Biology and Molecular Biology • Utilized various teaching aids to better illustrate complex ideas and abstract concepts. • Provided learning strategies to improve self-learning • Provided examination prep techniques and editing/proofreading of academic documents. • Modified my teaching regiment for those with learning disabilities