United States
I am an operations and customer service professional based in Baton Rouge with a Full Sail University background in Music Business and Entertainment Business. My background combines sales consultation, customer account support, office and facility operations, team training, dispatch support, records management, inventory accountability, and logistics. I have worked in customer-facing environments where clear communication, accurate documentation, follow-through, and good judgment matter every day. At CarMax, I support customers through the buying process, CRM follow-up, documentation, and cross-team coordination. At Extra Space Storage, I helped manage daily store operations, customer accounts, rentals, reporting, policy compliance, and team performance. At Main Event Entertainment, I trained employees and supported fast-paced venue operations focused on guest experience and service quality. I also served in the U.S. Army Reserve as a Unit Supply Specialist, building discipline in inventory control, supply accountability, compliance, and logistics documentation. I am interested in coordinator and support roles where I can connect business operations, customer experience, entertainment, events, and project coordination. I work best in environments that give me ownership, clear expectations, and room to solve problems while asking the right questions to make sure the work is done correctly.
- Guide customers through vehicle options, financing coordination, protection plan education, documentation, and follow-up communication. - Use customer needs analysis and CRM tools to manage follow-up, support pipeline activity, and maintain a strong customer experience. - Partner with sales, finance, and operations teams to support timely transaction completion and accurate records. - Communicate clearly with customers and internal teams to answer questions, reduce friction, and support business goals.
• Traveled and managed staff / accounts between two locations • Met sales goals through unit rentals, insurances, and moving supplies • Guided new customers through rental agreements and processes • Completed daily tasks individually and with team members
- Managed daily facility operations including rentals, customer service, account support, reporting, inventory, and policy compliance. - Supported customer retention and revenue growth through consultative sales, follow-up, and account problem-solving. - Maintained organized operational records and supported safety, facility, and compliance standards. - Trained and coached team members on customer service expectations, daily procedures, and performance standards. - Used independent judgment to prioritize customer needs, resolve issues, and keep daily operations moving.
- Supported daily retail operations, customer service, scheduling, inventory, visual standards, and store reporting. - Trained and supervised team members to strengthen service quality, product knowledge, and task completion. - Assisted with sales transactions, customer issue resolution, POS activity, payroll support, and administrative follow-up. - Helped maintain an organized, customer-ready environment while balancing service, operations, and team priorities.
• Prepared and maintained organizational supply forms and records • Maintained accounting systems associated with supply management • Oversight of supply requests, storage and issues as well as making sure supplies and equipment are up to date
- Maintained inventory accountability and logistics tracking for equipment, supplies, and organizational assets. - Prepared and updated documentation related to supply distribution, equipment readiness, and compliance requirements. - Coordinated issue and receipt of supplies while following established policies, security standards, and reporting procedures. - Built strong habits in accuracy, accountability, records management, and operational readiness.
- Maintained inventory accountability and logistics tracking for equipment, supplies, and organizational assets. - Prepared and updated documentation related to supply distribution, equipment readiness, and compliance requirements. - Coordinated issue and receipt of supplies while following established policies, security standards, and reporting procedures. - Built strong habits in accuracy, accountability, records management, and operational readiness.