Hillsborough, New Jersey, United States
- Operate as first point of contact for members entering the club - Exemplify a hospitality mindset to build relationships with members and guests - Maintain an updated knowledge to appropriately educate members and guests of club programming, events, pricing, and policies - Engage in problem solving and service recovery for member questions and concerns
- Assisting in the creation of social media content, graphic design (Canva), and market research (MediaRadar). - Analyzing performance metrics to gauge effectiveness of brand messaging to new and existing patients. - Evaluating competitor digital presence and content performance to inform strategic insights.
- Welcome guests upon entering the establishment - Execute front desk operations such as answering the phone, responding to guest’s inquiries, and collecting player dues
- Supervised a team of 20 pool concierge employees - Conducted biweekly performance evaluations with staff - Created, planned, and led a family-oriented pool event directed to help young children learn the pool rules - Made flyers using Canva and portrayed them throughout the facility - 40-50 families & children attended the event - Children participated in various educational games to assure their understanding of the pool rules