United Kingdom
As Senior Director of Client Success at Meltwater, I oversee a £7M ARR portfolio, leading a team of Account Managers, Client Success Managers, and Renewal Managers. My focus lies in aligning our go-to-market strategy with organisational objectives while fostering team development and driving enterprise and mid-market client success. Key competencies include portfolio management, media insights, and marketing intelligence solutions. With 10+ years of experience in B2B SaaS and a proven track record in Customer Success and Sales, I prioritise employee engagement and client retention. Notably, we achieved the top EMEA ranking for Net Recurring Revenue in 2023. Passionate about empowering teams and leveraging data-driven insights, I remain committed to fostering collaborative environments that deliver measurable outcomes.
• Manage a team of Account Managers, Client Success Managers, and Renewal Managers at Meltwater, driving team promotions and personal development. • Executed on the GTM strategy in 2025, ensuring successful implementation and alignment with company goals. • Responsible for Enterprise and Mid Market clients with a Portfolio of £7M in ARR
• Managed two offices, "Key Accounts Office" and "Influencer Marketing Office", focusing on excellence in portfolio management. • Recruited and formed "Key Accounts Office", leading to promotions and strong personal development. • Achieved the number 1 office in EMEA in 2023 for Net Recurring Revenue at Meltwater.
• Defined growth and revenue retention strategy for White Hot Marketing Solutions. • Managed a team of mid-level managers to execute recruitment, sales, and brand strategy. • Aligned with Business Partners to achieve corporate goals and objectives.
• Recruited and trained a team of 20 Sales Representatives and Promotional Teams • Managed a $10M portfolio in ARR, executing on business strategy • Collaborated with Marketing to nurture brand identity
• Conducted B2B sales and business development activities to source prospects and nurture leads. • Managed full 360 sales process to consistently exceed Sales Target by 200%. • Collaborated with team members at White Hot Marketing Solutions in Melbourne, Victoria to drive revenue growth.