Indonesia
- Monitor day to day case management, ensure operation team delivering service as expected by clients and make sure service quality is according to client’s expectation - Manage performance of operational staff to meet the standard service set by company and ensure KPI’s and Service Levels are met - Maintain interaction with clients and continuously information update related to client’s local program - Responsible for a daily, weekly and monthly report concerning of client utility service - Ensuring any financial exposure monitored and adhered to company rules - Support in developing and implementing Partnership Program, collaborate and coordinate with Sales & Marketing and GAN - Complaint handling - Problem solving
- Monitor day to day case management, ensure operation team delivering service as expected by clients and make sure service quality is according to client’s expectation - Manage performance of operational staff to meet the standard service set by company and ensure KPI’s and Service Levels are met - Maintain interaction with clients and continuously information update related to client’s local program - Responsible for a daily, weekly and monthly report concerning of client utility service - Ensuring any financial exposure monitored and adhered to company rules - Support in developing and implementing Partnership Program, collaborate and coordinate with Sales & Marketing and GAN - Complaint handling - Problem solving
Responsible to support day to day operation in call handling, documenting case and managing medical arrangement cases
- Support day to day operation in call handling, documenting case and managing case - Provide leadership and direction to the team in delivering service as expected by clients - Develop internal filing system and maintain the effectiveness of information distribution to the team - Develop centre of information to be used by staffs and maintain the content - Coordinate and collaborate with other centre overseas as necessary in delivering the service - Responsible for a daily, weekly and monthly report concerning of client utility service - Manage and conduct training - Manage day to day staffing / roster
Participated in training program at 6 departments Includes: Sales & Marketing, Retail, Human Resources, Accounting & General, Operational, Food & Beverage