Canada
Detail-oriented professional with experience in customer service, administration, and data management. Known for achieving client satisfaction by offering quality services and promptly addressing issues. Instrumental in monitoring project progress, uncovering potential risks, and executing timely corrective actions. Excel at building and maintaining trusted relationships with clients and stakeholders. Thrive in challenging and deadline-driven environments.
Partnered closely with revenue team to identify creative outreach strategies and how to overcome objections during calls with prospects. Utilized Hubspot to manage client information and Gong to review calls on a daily basis in order to help improve call flow.
Improved customer experience by building strong client-based relationships. Onboarded new employees on company policy and system usage through sessions and training webinars.
Contributed to the successful opening of new branch location in March 2020 by coordinating and engaging in promotional events.
Supported clients and offered tailored solutions to recover overdue payments on accounts. Leveraged various systems to analyze data and review client portfolios.