Derrick Cross

Automation Consultant (Zapier) | I Help Businesses Stop Losing Leads | Capture, Respond & Convert Enquiries Automatically

London, England, United Kingdom

About

Most businesses aren’t losing leads because of bad service. They’re losing them because no one responds fast enough — or nothing is tracking what’s happening. That’s the problem I solve. I design and build simple automation systems that: • Capture enquiries instantly • Send immediate, professional responses • Track every lead in one place • Automate follow-ups so nothing gets missed If you’re relying on emails, WhatsApp, or memory to manage enquiries — you’re already losing opportunities. These aren’t complex builds. They’re clean, reliable systems that remove manual work and keep your business running smoothly. My background in estate agency, travel planning, and operations means I understand how businesses actually run — not just how tools work. I’ve built and tested real-world automation systems using Zapier, connecting tools like Gmail, Slack, and structured tracking systems to create workflows that are practical and scalable. If you run a service-based business, consultancy, or agency and want a better way to handle enquiries and client processes — I can help you put the right system in place. 📩 Message me if you want to see how this could work for your setup.

Experience

  • Automation Consultant at DLC Ltd
    Jun 2025 - Present · 1 yr 2 mos

    I design and build automation systems that help businesses capture enquiries, respond instantly, and track client activity without manual work. Using Zapier and connected tools, I create simple, reliable workflows that streamline operations and improve response times. What I deliver: • Lead capture and enquiry management systems • Automated email responses and follow-ups • Client tracking dashboards with real-time status updates • Slack and internal notification systems • Multi-step workflows with conditional routing My focus is on building clean, scalable systems that reduce admin, prevent missed opportunities, and improve how businesses manage their day-to-day operations. From simple automations to full client workflow systems, I handle the setup, testing, and deployment end-to-end.

  • Sales & Lettings at The Good Estate Agent London
    May 2020 - Jun 2025 · 5 yrs 2 mos

    What's your house worth? find out instantly and for free @ val.thegoodestateagent.co.uk

  • Sales & Lettings Manager at Drummonds Property & Finance Group
    Oct 2015 - Jun 2025 · 9 yrs 9 mos

    I help people who want to buy, sell, and rent their properties. I also source for developers who I built properties for the residential market getting there developments occupied, so I sell from plans so buy the time the development is finished we already have the clients. I also manage properties for landlords there by taking the frustrations in dealing with tenants that can and sometimes arise.

  • Business Development Manager at PaymentSense Card Processing
    Aug 2017 - Jan 2018 · 6 mos

    Credit card processing