San Francisco, California, United States
Configuration Manager with 8+ years of experience leading PLM and configuration management initiatives in hardware manufacturing and consumer electronics. Certified Lean Six Sigma Green Belt, Configuration Management Principles (EIA-649C), and GS1 Foundations. I’m passionate about turning complex processes into streamlined systems that enable teams to deliver with consistency and quality.
•Responsible for administering new parts, bill of material (BOM) creation, and maintaining approved manufacturing lists (AMLs); all through a controlled change management process in PropelPLM. •Responsible for planning, drafting, and submitting change orders in PropelPLM. •Collaborated with overseas manufacturing partners to harmonize workflows and make PLM system improvements. •Managed the SKU generation process and UPC/GTIN registration in GS1 Data Hub. •Worked closely with multiple cross-functional teams to drive product readiness in order to meet launch schedules. •Managed data integrity within PropelPLM and helped champion documentation best practices, policies, and procedures.
•Oversaw the product lifecycle management for Fitbit NPI products, worked closely with cross-functional teams, in order to carry out successful product launches from their initial prototype phase through mass production. •Responsible for maintaining Arena part data for NPI and in-market products including: Engineering Change Orders (ECOs), Bill of Materials (BOMs), Sourcing, Manufacturer Change Orders, and part Deviations. •Implemented and oversaw product lifecycle phase change processes across all NPI programs and in-market product lines. •Helped develop and implement Arena trainings for: transitioning ECOs from google doc entry to direct-entry in Arena, BOM structuring, streamlining the SKU creation process, Stop Ships, and Arena on-boarding for new employees.
• Managed and maintained the iOS, Charge 2, and Feature Suggestion Community forums. •Triaged the Facebook and Twitter support queues and responded to escalated social media support cases. • Spearheaded the development and moderation policies of the Feature Request board in the Fitbit Community. • Aided in the recruitment and engagement of our Community superusers. • Responded to negative Amazon reviews of Fitbit products and aggregated negative Amazon review data to drive actionable product changes. • Reported directly to the A&E and Social team with relevant Community and social data. • Escalated software bugs and emerging customer-facing issues to the Community Team and Product Specialists. • Established and maintained a feedback loop between the Feature Request Board and product managers.