Scarborough, Ontario, Canada
Compassionate person with a working experience in health care industry; volunteering and student placements done with various organizations, skilled in working with elderly population, mental health field and in hospital settings. Skilled in Patient Care Management, Front Office, Customer Service, Client Centered Care and Emergency Situations Handling.
Worked in Outpatient, Inpatient, ICU, Geriatric, Health Check-up and Emergency Medicine Departments. As a Patient Relations Executive, I serve as the primary link between geriatric patients and their families, ensuring their concerns are promptly addressed while advocating for their rights and tailored care. I facilitate clear communication among patients, families, and healthcare providers, mediating conflicts with sensitivity. Providing comprehensive education empowers informed decision-making, while collaboration with staff enhances care quality. Emotional support during challenging times is paramount, coordinating with mental health professionals when needed. Monitoring patient satisfaction and ensuring compliance with regulations and documentation standards ensures a seamless and compassionate patient experience.