Derek DuBois

Regional Director, Customer Success - Strategic

Newport Beach, California, United States

About

Experience

  • Moveworks (5 yrs 3 mos)
    • Regional Director, Customer Success - Strategic
      Aug 2021 - Present · 5 yrs

    • Customer Success Manager
      May 2021 - Aug 2021 · 4 mos

      Moveworks is a cloud-based AI platform purpose-built for large enterprises that solves one, big, frustrating problem: Resolving employees' IT support issues. We are an engineering led advanced AI team that is building autonomous AI to solve IT issues, instantly and automatically - with no human intervention. We count many of the world’s most recognizable brands as our customers. From hyper-growth startups to the Fortune 500, these companies rely on Moveworks to keep their employees productive and their businesses running smoothly. Our team is growing fast and If you want to make an impact at a modern, AI-first company, working with cutting-edge technology and solving real problems, please reach out to me or check out our careers page.

  • Personal Sabbatical at Global Travel
    Feb 2020 - May 2021 · 1 yr 4 mos

  • Okta, Inc. ()
    • Regional Manager, Customer Success West
      Jul 2018 - Feb 2020 · 1 yr 8 mos

    • Senior Customer Success Manager
      Nov 2016 - Jul 2018 · 1 yr 9 mos

      Okta is the foundation for secure connections between people and technology. By harnessing the power of the cloud, Okta allows people to access applications on any device at any time, while still enforcing strong security protections. It integrates directly with an organization’s existing directories and identity systems, as well as 5,000+ applications. My primary responsibilities include: - Serving as the primary point of contact post implementation. - Developing a trusted advisor relationship with customer stakeholders and executive sponsors to drive product adoption and ensure they are leveraging the solution to achieve full business value. - Partnering with internal Okta stakeholders to align account activities with the customer's business case and strategy. - Preparing and educating customers on new features and releases. - Monitoring and identifying adoption and utilization trends, providing recommendations based on risk and customers’ business needs. - Conducting monthly customer health-checks and quarterly business reviews.

  • EY (8 yrs 2 mos)
    • Manager - Financial Services Risk
      Oct 2014 - Oct 2016 · 2 yrs 1 mo

      Manager in the Process and Controls practice, an advisory practice within EY's Advisory Services; providing comprehensive risk services through a suite of strategic, outsourcing, and industry-focused operational recommendations that help financial services companies evaluate and enhance their internal audit and risk management functions.

    • Senior - Financial Services Risk
      Apr 2012 - Oct 2014 · 2 yrs 7 mos

    • Staff/Senior - Financial Services Assurance
      Sep 2008 - Apr 2012 · 3 yrs 8 mos