London, England, United Kingdom
Starting as a contractor initially on a 1 month contract I worked my way to becoming a permanent member of staff becoming a Senior IT Support Technician. Working in a small IT department supporting 100 users including traders, which has allowed me to acquire a large number of skills rather than specialise on a limited range of products.
Hardware break/fix (SUN/HP/IBM/Cisco/Netapp/Arcsite/Riverbed/etc) diagnosing and rectifying faults, ensuring change controls in place. Installs and moves – installation of server/network device to Data Centre standards and documentation. Advising on cabling standards for new equipment. Decommissions – safe removal of equipment, allocation to reuse or disposal. Safe Media – verifying strict procedures are followed governing handling of all types of electronic media Liaise with SA group to fix issues at an OS level.
On-site Desktop Support Analyst for Sun Microsystems at Nomura Bank. Covering approximately 1,500 systems across 3 sites in London and also provided coverage as a Cover Support Engineer for Government sites
Provided essential desktop support cover across several high-profile government departments (Commonwealth Secretariat, Treasury, National Audit Office) during periods of staff absence, including holidays, illness, and short-term shortages. Delivered both hardware and software support, ensuring minimal disruption to end-users and maintaining continuity of IT services in demanding, high-security environments. Adapted quickly to different working environments, maintaining high standards of service and professionalism across all sites.
On-site engineer for Sun Microsystems at Citigroup. Covering approximately 7,500 systems across 3 sites in London Advising on specification of Compaq\IBM\HP\SUN servers required for specific projects. Updating the customer’s inventory and revising/closing all related tickets. Maintain customer stock of servers and parts, both new and reuse. Ensuring all Compaq\IBM\HP\SUN servers are built to a minimum specification. Dispatch of required servers or parts to order. Hardware fault diagnosis and repair. Overseeing two engineers who maintained PC/Printer reuse pool. Maintain and distribute weekly stock list.