Da Nang City, Vietnam
With over 15 years of experience in B2C and B2B sales, customer management, and communication, I support companies as an Independent B2B Sales Consultant at WD Solution. My focus is on providing clear advice and practical solutions for mobile and fixed-line, Device-as-a-Service, and Microsoft licensing solutions that meet real business needs. In addition, I help companies optimize their sales processes through AI-powered automation workflows. Using tools such as n8n, Paperclip, and OpenClaw, I enable more efficient operations, improve follow-ups, and reduce repetitive tasks. My approach is based on honest communication, practical solutions, and reliable execution to support companies in making well-informed decisions.
With over 15 years of experience in B2C and B2B sales, account management and customer communication, I support companies as an independent B2B Sales Consultant. I currently work with WD Solution GmbH, helping businesses identify suitable solutions in mobile, fixed-line, internet, Device-as-a-Service, cybersecurity and Microsoft licensing. In addition, I support B2B companies, SaaS providers, IT service providers and sales teams with DACH sales development, lead qualification, customer follow-ups, account management and sales process optimization. My focus is practical: clear communication, structured follow-ups, reliable customer handling and sales processes that help companies turn opportunities into real business. Areas I can support: • B2B sales and account management • DACH market development • Lead qualification and follow-up • Customer communication and retention • Telecom, mobile, fixed-line and DaaS solutions • Microsoft licensing and IT-related sales • Sales process optimization • AI-supported sales workflows and automation I work remotely as an independent contractor and am open to selected B2B sales, account management and business development projects.
🌏 I relocated to Southeast Asia in 2025, where I used the time to broaden my international perspective and improve my Business English through an intensive program.
Following an internal restructuring, I had the opportunity to move into Account Management and take responsibility for existing customers in the Mid-Market DACH segment. My focus was on building strong customer relationships, increasing customer satisfaction, and turning customers into true fans by creating measurable value beyond the initial contract. I supported customers with additional solutions such as cyber security, API integrations, mobile consulting, contract extensions, device rollouts, lifecycle management, and further upsell opportunities. This role allowed me to develop deeper expertise in customer development, retention, expansion, and strategic account management while continuing to combine sales, consulting, and long-term relationship building.
As Senior Account Executive, I was able to take the next step in my sales career and focus on acquiring larger companies and more complex B2B customers. This role gave me the opportunity to further develop my skills in cold outreach, stakeholder management, needs analysis, solution selling, negotiation, and closing. I supported companies in implementing Everphone’s Device-as-a-Service model and helped them modernize the management of smartphones, tablets, and mobile devices. It was an exciting and challenging time that helped me grow significantly as a sales professional, especially in outbound acquisition, complex sales cycles, and building relationships with decision-makers.
With Everphone, I found exactly the kind of company I had been looking for: a fast-growing startup with an innovative Device-as-a-Service model and the opportunity to develop deeper expertise in cold acquisition and new business sales. The first year was highly challenging, with a very small fixed salary and a strong variable compensation model. I acquired 16 new customers in my first year, mostly smaller companies, while continuously improving my skills in phone acquisition, outbound sales, discovery calls, and closing. This phase taught me discipline, resilience, and the importance of creating opportunities from scratch. I was often the first person in the office and the last one to leave, fully focused on improving my sales performance. In my second year, I reached my personal and company targets and was promoted to Senior Account Executive.
During this sabbatical, I took time to step back after several successful years in sales, reflect on my professional direction, and gain new perspectives outside the corporate environment. Based on my previous experience in B2B sales, I became increasingly interested in developing deeper expertise in cold acquisition — often considered one of the most challenging disciplines in sales. I wanted to strengthen my ability to create business opportunities from scratch, approach new customers independently, and build long-term relationships through proactive outreach. On a personal level, this period also helped me gain clarity about the type of career and lifestyle I wanted to build in the future: more independent, flexible, and location-independent. This experience strengthened my resilience, adaptability, self-motivation, and interest in modern sales models, remote work, and international business environments.
This role was an important step in my sales career, as I discovered how much I enjoy building relationships with companies, identifying business needs, and developing individual solutions. My responsibilities included the acquisition and support of new and existing business customers, active customer outreach, telephone acquisition, and the development of long-term customer relationships. I advised companies on Vodafone mobile, fixed-line, data, and hardware solutions, with the goal of optimizing their business processes through demand-driven solutions from a single source. In addition, I supported customers during activation and implementation, handled technical issues and complaints, observed competitors, developed regional sales activities, and reported key sales figures to sales management. I also supported new employees and trainees through onboarding, mentoring, and workshops on SoHo and B2B sales topics.
As Store Manager, I led a four-person team at the Ravensburg store. Together, we increased the average target achievement from 23% to over 128% within one year. Despite adjusted and more ambitious targets in the following year, we were able to slightly exceed our target again. My focus was on team leadership, employee development, coaching, sales process optimization, promotional campaigns, partner campaigns, customer complaint management, and reporting to management. In addition, I was responsible for onboarding and mentoring new employees, conducting trainings and workshops, improving daily sales routines, stock management, inventory processes, and operational store performance.
In my role as a Sales & Service Specialist B2C, I specialized in handling customer complaints and turning difficult service situations into positive customer experiences. Due to my experience and strong sales performance, I was assigned as one of the experienced sales consultants to support the opening of the new Vodafone Megastore at Munich Marienplatz. In addition, I represented Vodafone at several trade fairs and events in Lindau and Munich, presenting products and advising customers on-site. I learned how to identify the real reason behind customer dissatisfaction, solve problems quickly on-site, and rebuild trust through clear communication, empathy, and solution-oriented service. Many customers specifically returned to me for support and advice, which helped me build long-term customer relationships and consistently exceed my sales targets. My responsibilities included selling Vodafone products and services in mobile, fixed-line, and data solutions, analyzing customer needs, and providing individual sales advice for private and business customers. I also supported sales campaigns, incentives, mailings, and local marketing activities, worked closely with cooperation partners, handled order processing, stock disposition, master data maintenance, inventory corrections, and daily reporting of key sales figures to management. In addition, I supported new employees and trainees through onboarding, mentoring, and practical sales training.