Amersfoort, Utrecht, Netherlands
At Duo+, I work across data, processes, and product ownership. As a Data Analyst, I turn complex information into clear insights that help teams make better decisions. As an Application Owner, I keep systems running smoothly and aligned with business goals. This mix gives me a practical, end‑to‑end perspective: how data shapes strategy, how processes drive outcomes, and how products need to function in real environments. It’s why I can add value in roles ranging from data analyst to consultant, business analyst, application owner, or product owner — bringing analytical depth and operational clarity wherever needed. I enjoy connecting business goals with technical solutions and helping organizations move forward with decisions grounded in insight.
• Handle data requests end‑to‑end: from intake and scoping to delivery and stakeholder alignment • Act as product owner for data products: define requirements, prioritize improvements, and ensure usability • Safeguard data quality and manage data solutions within the Data team • Build and improve dashboards and reports using Cognos, Power BI, and Excel • Support teams with analytics that improve decision‑making and operational efficiency
• Manage multiple applications for the municipalities of Uithoorn, Ouder‑Amstel, and Diemen • Ensure system reliability, performance, and alignment with business goals • Perform deep technical analysis of processes and audit logging • Deliver second‑line support and coordinate testing of new releases • Implement software updates and collaborate with suppliers on incidents and fixes
• Manage and optimize business-critical applications • Perform testing and coordinate implementation of new features and releases • Act as point of contact for suppliers regarding incidents and bug fixes • Supported cross‑departmental projects and ensured smooth operational continuity
• Ensured continuity and stability of the ICT infrastructure • Delivered second‑ and third‑line support across departments • Managed system environments and performed technical troubleshooting • Collaborated with ICT teams to maintain secure and reliable operations
• Developed automation solutions using low‑code platforms • Supported the full software development lifecycle from requirements to deployment • Collaborated with stakeholders to deliver reliable, business‑aligned applications • Provided production support, incident management, and user assistance • Assisted the Solutions & Software Development Manager with technical guidance
• Delivered high‑level customer service within the Platinum Service Team • Supported high‑value customers with bookings, products, and sales • Completed administrative tasks to resolve issues efficiently • Reduced repeat calls through proactive problem‑solving
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