Peterborough, England, United Kingdom
European, born in Germany. Curious traveller, avid football fan and scuba diver. Detail-oriented Manager and hardworking individual. Effectively executes live broadcasts and live events, both with internal and external contributors, on-time and budget. Experienced team leader and people manager with proven track record in development and performance. Great team player who enjoys collaboration and problem solving.
Responsible for Broadcast Production, Project Management and Content Creation for Global and Regional Events in the Global Esports Team.
Overwatch Esports - Primary stakeholder in EMEA Overwatch Contenders Program, expanding responsibilities in 2020 to North America; Overwatch League competition operations - Executed physical and virtual events, contributed to gamescom presence and BlizzCon annual convention - Supporting Global Teams on Overwatch World Cup and Overwatch League programs - Program and Project Management, Regional and Global
- Trainer/Coach/Mentor for multiple teams of agents in a multilingual Environment - Point of Contact and Communicator for staff queries / operational queries, assist on resolution - 2014 CCMA Customer Support Team of the Year Winner
- Supported Blizzard's player base through all contact channels - Peer-coaching for new hires and entry tier peers. - Work on Global Support queues (EU, US, KR)