Kenya
Regenerative Farming, Sustainability, Blockchain, Food security, Poverty Eradication, Education, Carbon Sink, Adaptation, Mitigation, Resilience #SDGs
AgroReGenerations is a regenerative systems initiative working to restore soils, strengthen livelihoods, and improve climate resilience through community-led agriculture and environmental regeneration. We support smallholder farmers and land stewards through regenerative farming practices, biochar-to-soil solutions, farmer training, and transparent impact monitoring tools. Our work combines practical field implementation with digital MRV (Measurement, Reporting, and Verification) systems powered by AgroConnect. A core part of our work involves converting agricultural waste and farm residues into biochar using low-cost inverted cone earth kilns. Instead of allowing biomass to be openly burned or over mulched leading to green-house gases emissions, we help transform it into a valuable soil input that improves soil structure, water retention, nutrient efficiency, and long-term carbon storage. By turning agricultural waste into value, we aim to support healthier soils, stronger food systems, climate resilience, and new pathways for sustainable rural income. Our approach is built around transparency, local participation, practical innovation, and long-term ecological regeneration. Better Soil. Better Lives.
DUTIES Preparing and analyzing internal and external quality reports for management staff review. Maintaining and developing internal support and call center quality standards. Assessing call center call and systems interactions based on internal standards. Accompanying evaluations with meaningful and constructive feedback. Analyzing all customer service metrics (e.g. FCR, AHT, CSAT , NPS) and how the support team’s performance affects those KPIs. Help agents improve their performance with specific instructions and constant support. Map the need for training and onboarding programs and initiate these projects. Monitor customer service performance on the agent and team level. Create reports that reflect customer service support performance. Participate in calibration sessions to maintain consistency in internal evaluations.
: Quality Coordinator under the D.light Solar Project. Duties Listen to live and recorded calls made by customer service agents and evaluate them using the evaluation form trackers. Gather quality statistics and update agents on their quality performance during weekly coaching sessions. Organizing pre-shift meetings and update the huddle sheets with findings and actions from the meeting. Assist in managing the call center and help the agents with escalations. Reading and responding to internal and external emails pertaining quality. Send out daily, weekly, and monthly quality reports to the client. Conduct refresher training on product areas that need training. Have weekly production meetings with team leaders to discuss the team’s performance and action plan.
Customer Service Executive under the D.light Solar Project. Duties Answering calls professionally and provide information on D.light products and services to clients. Troubleshoot technical issues given by clients and provision of solutions. Maintaining customer records by updating account information. Attracting potential customers by answering product and services questions.
Parliamentary Intern attached to the Directorate of Committee Services serving as Secretariat of the Counties Public Accounts and Investment Committee (CPAIC) Duties ✓ Organized committee meetings and drafted committee correspondence with various stakeholders, including County Governments, Ministries, and the Office of the Controller of Budget. ✓ Wrote minutes during committee sittings. ✓ Drafted committee reports based on findings from various committee sittings, which were subsequently tabled before the House. ✓ Recorded and managed evidence during the consideration of County Audit Reports from the Office of the Auditor General. ✓ Prepared payment schedules for Senators. Achievements ✓ Mastery of legislative and committee procedures. ✓ Improved on report writing skills. ✓ Contributed to the support and growth of devolution in Kenya. ✓ Developed planning and organizational skills