Rotterdam, South Holland, Netherlands
’m a results-driven professional with a passion for growth, people, and performance. Over the past several years, I’ve built a unique career that bridges sales development, operations leadership, and customer experience — working with world-class brands like Cisco and David Lloyd Clubs. At Cisco, I managed pipeline development across the EMEA market, optimizing outreach strategies and driving measurable revenue growth. My proactive approach led to stronger lead conversion, smoother cross-functional collaboration, and consistent recognition from leadership for my impact. Transitioning into the health and fitness sector with David Lloyd Clubs, I’ve refined my ability to lead teams, deliver exceptional service, and create engaging experiences for families and members — keeping both operations and morale running at a high level. Whether leading a sales initiative, running daily club operations, or supporting a business from the ground up, I’m driven by one goal: to create meaningful results through strong relationships, clear strategy, and action. I speak fluent German, English and Danish.
As Duty Manager and Family Activity Supervisor, you are the operational backbone and experience driver of the club, balancing smooth day-to-day management with engaging family experiences. Your core responsibilities include: Team Leadership & Staff Oversight Supervise front-of-house, fitness, and activity staff. Allocate staff to reception, pool, and family activity areas. Resolve staff issues, absences, or conflicts efficiently. Guest Experience & Engagement Ensure members and families feel welcome and supported. Handle complaints or concerns with professionalism and speed. Build rapport with families, encouraging participation in activities. Operational Management & Safety Monitor cleanliness, safety, and facility standards throughout the club. Supervise children and family activities, ensuring fun and safe environments. Enforce health and safety policies while maintaining a positive atmosphere. Program Planning & Activity Delivery Lead and oversee family-friendly events, games, and activities. Adjust activities in real-time based on attendance, interests, or conditions. Prepare materials, equipment, and schedules for smooth execution. Administrative Duties Record attendance, incidents, and daily reports. Communicate with management regarding staff performance, incidents, or operational issues. Support membership, financial, or booking processes as needed.
*Qualify leads from marketing campaigns as sales opportunities *Contact potential clients through cold calls and emails *Present our company to potential clients *Identify client needs and suggest appropriate products/services *Customize product solutions to increase customer satisfaction *Build long-term trusting relationships with clients *Proactively seek new business opportunities in the market *Set up meetings or calls between (prospective) clients and Account Executives *Report to the Business Development Manager on (weekly/monthly/quarterly) sales results *Stay up-to-date with new products/services
I was working on-site at Cisco Systems Ireland as a Business Development Representative. I have the ability to successfully communicate with contacts via the phone and email daily regarding IT-related products since I have a background in outbound calling i.e. Inside Sales, Business Development, Account Management, Customer Service, etc. I have good interpersonal skills and a positive attitude toward clients and co-workers. I can identify and qualify the key aspects of a potential opportunity while having a general knowledge of the IT industry, with the capacity to learn about individual systems and products quickly and accurately to always keep in mind to Cross/Upsell if possible. On a day-to-day basis, I was making sure to meet the regular quotas of calls and qualified opportunities. Communicating information about calls accurately and effectively to the management and clients. Daily time management and the ability to work independently or under supervision is a key factor for me.