Helsinki Metropolitan Area
Experienced product manager with a strong background in customer experience, project coordination, feature design, app quality and release processes for 12+ years. My experience has strengthened my ability to prioritize player needs, deliver fair and player-first experiences, solve problems efficiently, and maintain high product quality while delivering business value. Currently based in Espoo, Finland and learning Finnish while exploring new opportunities.
• Achieved B1.2 Finnish proficiency (listening, reading, speaking, writing). • Completed 6-week work internship at Lightheart Entertainment. • Studied Finnish workplace culture, labor laws, and professional networking.
• Led and supervised customer experience, including player support, community management, and quality assurance. • Owned cross-team communication and development roadmaps. • Managed game development tasks extensively to ensure timely delivery of updates that met quality expectations. • Communicated with external partners regarding game coding, asset development, and security.
• Managed projects and production, including roadmap planning, task coordination, and follow-up. • Designed and documented gameplay features, providing feedback on balance and user experience. • Managed customer support and social media channels, actively sharing player feedback and driving improvements. • Led testers to ensure high-quality feature delivery, actively participating in testing alongside the team.
• Managed user acquisition campaigns through Google Ads and Facebook Ads. • Optimized campaigns to attract more engaged players and improve overall player retention. • Analyzed campaign performance and adjusted targeting to maximize effectiveness and ROI.
• Managed game operations for MMOFPS game, including customer service, payment gateways, PC café network support, and social media announcements. • Conducted manual quality checks, competitor analysis and monitoring to maintain stable live service performance. • Provided customer support and game master services, ensuring fair gameplay by monitoring and controlling illegal tool usage.
• Managed customer service operations and game master duties, maintaining a high standard of player support. • Performed quality assurance testing to identify and report gameplay and technical issues. • Monitored in-game events and social media channels to ensure smooth gameplay and a positive player experience.