Istanbul, Istanbul, Türkiye
With a strong background in IT consultancy at leading firms like Deloitte and EY, I have developed substantial expertise in process analysis and process improvement. My career spans various technical and operational roles, where I have successfully bridged the gap between stakeholders and technical teams. Leveraging my proficiency in tools such as UiPath, BluePrism and Zapier and JIRA, I have driven impactful solutions and strategic enhancements. My consulting journey also sharpened my market research capabilities, staying ahead of technology trends and new product developments to deliver value to clients. In addition to consulting, I have substantial technical experience as an Applications and Automations Specialist, with expertise in CRM tools. Passionate about efficiency and innovation, I am always ready to tackle challenges and contribute to organizational growth
At Deel, I work as a Jira Administrator and Automation Specialist, focusing mainly on customer support. My role involves creating and implementing solutions that streamline operations for various teams by leveraging automation tools and JIRA. I’ve gained hands-on experience with tools like Postman, Python, Webhooks, and API Integrations, enabling me to troubleshoot complex technical issues, optimize workflows, and ensure seamless data integration across platforms. Additionally, I improve and implement processes and request centers for different teams on Jira, ensuring their workflows are efficiently tracked and managed. My work is all about balancing technical skills with a deep understanding of operational needs. I design solutions tailored to each team's specific challenges, enhancing collaboration, improving efficiency, and driving customer satisfaction. This experience has honed my ability to work across diverse technical systems while delivering impactful solutions that improve overall performance.
At Euroka Insurance, I focused on developing and deploying Robotic Process Automation (RPA) solutions to boost operational efficiency. I conducted process analysis, identified automation potential, and crafted customized RPA workflows. Using tools like Blue Prism and UiPath, I automated routine tasks, which led to enhanced accuracy and substantial time savings for the company.