Istanbul, Türkiye
20 years of logistics , supply chain management , freight forwarding , telecommunication experience. Managerial & Executive experience. Experienced Import & Export Deputy Manager Experienced in 3PL & supplier management, logistics procurement & financials. Experienced in KPI management & logistics projects. Skills : - MS office Applications - SAP - CargoWise - GT Nexus Supply Chain Management Platform - Softtrans - Sealog - N-ERP - Cello Square | Digital forwarding Service - Siber Education : Economic and Administrative Sciences / Finance Anatolian University, Eskişehir (Sep 1999 - Jun 2003) Projects : · Lead several logistics projects and implementations. · Prepared project charters and SOP’s (Standard Operating Procedures) for various logistics projects. · Responsible for the operations of the DHL‑GSC Manila office. Managing & Reporting & Educating the efficiency and productivity of GSC Manila office. · Onboarding and Training 3PLs and suppliers on logistics processes and IT systems. Courses / Certificates : · Certified International Freight Forwarder (CIFF) – DHL · Global Customer Service Excellence – DHL · Supply Chain Management Basics : Cutting costs and optimizing delivery – DHL · Operations Management Functions and Strategies. - DHL · Turk Telecom effective negotiation training – Turk Telecom · Motivation and Teamwork Course - Turk Telecom · GSM & VAS Certificate - Turk Telecom
- Ensure that operational processes are progressing correctly and efficiently and target KPIs are achieved. - Provide coordination with the sales team and customers. - Ensure that the files are completed within the target time and that the operation is carried out within correct procedures. - Provide feedback to the team about business processes and performance. - Arrange the neccessary improvements to increase operational efficiency.
· Managing whole Samsung Spare Part Goods for import&export and supply chain.(ocean/air/truck) · Controlling tareks customs procedures for Samsung Spare Part Goods. · Managing customs broker team , LPS’s , vendors, carriers , warehouse team and reporting to Head of Samsung Turkey accordingly. · Building a solid yearly activity plan to ensure achievement of annual target and align with customers. · Developing, implementing and advising effective systems and procedures to ensure targeted KPIs. · Creating strong collaboration with Supply Chain & Finance Departments to provide proper inputs to improve customer service level, trade expenditure spend and budget control.
· Responsible for import shipments of several countries in EMEA region. · Handling shipment tasks like as documentation checking, communicating with KN offices when required. · Charges entry & billing of import files. · Handling these tasks as per SOP and on behalf of the related country customer service teams.
* Order / PO Management · 3PL , vendor and supply chain management in EMEA. · Coordinating logistics operation in various regions including EMEA, Turkey , USA, Canada. · Coordinating goods flow by using every transportation type with the principle of creating cost advantage. · Coordinating the collection & CFS Consolidation of orders to maintain maximum utilization and cost advantage. · Following up the orders in production and in‑transit to make stock planning smoothly via execution reports. Managing 3PLs, forwarders, logistics service providers and suppliers to catch KPIs. · Measuring & reporting KPIs of 3PLs, logistic service providers and suppliers. · Reporting in Excel. · Exceptions management · Shipment utilization & capacity management · Implementation of suppliers & various logistics projects. · Preparation of SOPs. · Training 3PLs and suppliers on logistics processes and IT systems. ** Leading operations of the DHL‑GSC Manila team ; · Managing & Reporting the efficiency and productivity of GSC Manila office who supports DHL ISC Turkey team for data entry. · Educating Manila office for data entry instructions based on customer SOP’s.
· Supporting Field Sales team for developing a plan to achieve sales targets. · Responsible for carrying out prospecting calls. · Handling price offers for sea and air freight logistics customers who are managed by Field Sales team. · Supporting operation teams to proceed operation for approved offers. · Taking ownership of customer issues and follow -through till resolution. · Supporting finance to manage customer payments.