London, England, United Kingdom
Enthusiastic and dynamic with an impressive academic background - enhanced skills as a communicator and facilitator of communication during studies within one of London’s leading universities; learned to locate and scrutinise resources, pre-empt communications challenges and develop strategies to overcome obstacles to successful interaction. Strong cultural awareness and multilingual skills (Bulgarian / French / English / Italian) gained via a unique mix of European experience. Energetic, dynamic, relishes challenges and is quick and willing to assimilate and apply new processes and procedures.
Europe, Middle East and UK market Main clients- L’Oréal, Allianz, NG Bailey, WWF, Santander, Americana, LVMH, World Economic Forum, Maserati, Intesa Sao Paolo, Natixis Looking after a portfolio of 100 clients, serving as their voice at Condeco and trusted adviser on the solution, main point of contact for escalations, being the liaison between all the teams, from Project Management to Sales, Professional services Support, Financial and Legal queries. Spotting opportunities for growth and working on expanding them, main priority: client’s retention and satisfaction. Providing guidance to clients on best practices in and out of business reviews Apply in-depth knowledge of customer preferences/expectations, contractual agreements, SLAs and compliance regulations Optimizing meetings services and upsell solutions when possible
UK, Europe, Middle East and Africa Provide customer director and administrator (CoSec) training and demonstrations, webinars and presentations; visiting clients on site, sales-oriented role, growing accounts and negotiating contract renewals, cross selling and up selling Managed clients- Lloyds Banking, RBS, Barclays, Investec, Vodafone, Nationwide Building Society, JP Morgan, Chanel, Lloyds Insurance, portfolio of 120. Regions- EMEA Professionally handle customer queries, build and maintain customer relationships, monthly or quarterly business reviews with the clients Setting up and configuring client sites; Handling and generating Service Agreements Amendments Modifying user accounts, managing tracking spreadsheets and CRM system Working with leading pharmaceutical companies like Bupa
• Screened, resolved and redirected incoming enquiries in alignment with strict service expectations. • Tactfully and diplomatically resolved concerns and complaints. • Identified and implemented improvements to internal efficiency and the customer experience. • Facilitated the timely completion of ad-hoc administration.