Sydney, New South Wales, Australia
I am passionate about building products that customers love, with smart people. An Executive level professional with extensive experience in digital product management and strategy, business transformation, Voice of Customer and service design, agile delivery of digital products and brand/marketing communications. I’ve held a diverse range of roles across financial services, telecomms, disability services and media monitoring, having worked for CommBank, Singtel Optus, Qantas and LexisNexis covering B2C and B2B (SMB and enterprise) markets. I believe an effective strategy is one which has clear intent, measurability and executional capability. My team describes me as a strategic, empowering and results driven leader with a track record of leading large teams of up to 185 cross functional individuals towards achieving exceptional results in a timely manner. I am well versed in running a P&L and transforming businesses to be digitally and data led, centred around customer needs. My skills and capabilities include: ~ Business vision and strategy ~ Acquisition and retention marketing: planning and execution ~ CX led innovation and experimentation ~ New product development and go-to-market launch ~ Data, insights and analytics across financial, operational and strategic scenarios ~ Commercial acumen ~ Board and Executive level experience
Reporting to the CEO, I am an Executive Leader, accountable for setting and executing on the company’s 5 year transformation strategy in Digital Experience, Data and Technology across our market leading retail and wholesale brands.
I teach indoor cycle, Hyrox as well as Les Mills BodyAttack and Core classes as a side hustle, inspiring others to push boundaries and grow fitter bodies for fitter minds.
I headed up nib Thrive’s Brand and Marcomms, Voice of Customer and Growth priorities, reporting to the CEO of nib Thrive.
As CDO, I'm accountable for the Digital vision and roadmap for the MMS Group. This includes leading a team of digital professionals across Voice of Customer, CX, Business Intelligence, AI, Data Science and Analytics, Software Engineering, Digital Platform and Performance Marketing to serve a diverse customer base.
Responsible for a 150+ cross functional tribe; accountable for strategising, designing and developing e-commerce capability and discovery of purchase customer journeys across digital touch points.
Ownership of digital app strategy for consumer markets, including My Optus App, Optus @ Home and Loop Live