Toronto, Ontario, Canada
CAREER HIGHLIGHTS With over 20 years in printing and related industries I am a well-rounded Manager with solid experience as the foundation of my skills and accomplishments. From Estimating to Pre-press, ISO to Customer Service, I have continually improved competencies through each challenge and success. Rising to a Challenge: Becoming the Manager of the Customer Service department I worked in at Webcom was definitely a challenge. It isn’t easy being promoted from within. On one hand you have the advantage of knowing the internal workings of the company, but on the other hand you have to rise above the pre-conceived notions of your former peers and other managers. To add to the challenge the Customer Service department was a newly formed team that brought together staff from different areas. Also, the company itself is pioneering changes in printing to help book publishers succeed. Surviving and thriving in changing environments: A great example of this is when I was hired to manage a specific department but a delay in the new MRP software resulted in the need for that position to also be delayed. The company wanted to retain me as an asset so they installed me in various management and leadership positions in which I had no prior experience. I was successful in managing a pre-press and plate-making department, and in achieving successful ISO quality systems audit by learning on the fly, making successful connections with the right resources and being passionate about success. GETTING TO KNOW ME I am passionate about my work and anything I choose to dedicate my time to. I have very strong work and personal ethics and am deeply committed to providing excellent service. A mixture of both technical and people oriented environments is what I enjoy. In our fast-paced society I make it a point to appreciate the good things in life on a daily basis such as friends and family, the beauty of nature and creative expression.
Responsible for customer satisfaction via a team of Project Managers, Customer Care Specialists and Receptionist.
Primary point of contact for established customers. Maintained and grew sales by providing quotes and addressing inquiries in a fast-paced print production environment. Maintained large strategic account through inventory management and reporting. Provided service to customers from multiple locations across Canada.
Provided administrative support to Financial Consultant at Investors Group. Serviced a diverse client base of financial customers by providing clear communication and by creating an environment of trust.
Provided support to the president and to department managers as needed. Supported projects in Photo Research, Art Buying and Production departments.
During 5 years at Best Book I was successfully assigned to various management roles by the plant manager based on the evolving needs of the plant. Key roles are listed below. Manager, Estimation - create estimation department, recruit, hire and train staff. Special Projects Manager - in-plant liason for implementation of new manufacturing and resource planning software. Manager, Pre-press - 18 staff in pre-press and plate room ISO Team Leader - successfully completed two maintenance audits and one re-certification audit (ISO 9001:2000)