Denis Novaković

Tester | IT Support | SQL Certified

Zagreb, Zagreb, Croatia

About

HR IT profesionalac s iskustvom u testiranju softvera, tehničkoj podršci i administraciji baza podataka. Certificirani SQL administrator s poznavanjem T-SQL-a, dizajna baza i administracije Windows servera. Strastven u optimizaciji procesa, rješavanju tehničkih problema i unaprjeđenju korisničkog iskustva. Otvoren za nove prilike u IT industriji na pozicijama testera, IT podrške, specijalista za procese ili administratora baza podataka. EN IT professional with experience in software testing, technical support, and database administration. Certified SQL Database Administrator with strong knowledge of T-SQL, database design, and Windows Server administration. Passionate about process optimization, problem-solving, and improving user experience. Open to new opportunities in the IT industry as a Tester, IT Support, Process Specialist, or Database Administrator.

Experience

  • Test Specialist at A1

  • A1 (8 yrs 6 mos)
    • Tester
      May 2022 - Present · 4 yrs 2 mos

      Work on projects that are in testing phase. Optimization, analysis and process improvement.

    • Technical Support Specialist
      Jan 2018 - Apr 2022 · 4 yrs 4 mos

      Processing applications from business and private users by phone, e-mail and forms. Education of new agents.

  • Repairer at Acquisitum magnum d.o.o.
    Dec 2015 - Jun 2016 · 7 mos

    Diagnostics and IT equipment service. Field work, providing technical solutions