Auckland, Auckland, New Zealand
Purpose driven and outcome orientated, I enjoy being challenged in both my knowledge and ability. Through the use of innovation techniques and by collaborating with stakeholders, I aim to deliver positive outcomes for both Ricoh and our customers and meet the challenges of modern business and create an outstanding customer experience. I am committed to doing the right thing, and maintaining values are key drivers for me when conducting any activities. Personal and professional growth and leading a team to the best that they can be are my motivators to delivering positive outcomes for the organisation.
As Managing Director, I bring over 20 years of extensive experience in the digital services industry. My career has spanned various key positions within Ricoh New Zealand and in the UK, where I have consistently demonstrated exceptional leadership and strategic vision. Throughout my career, I have been instrumental in developing and implementing strategies that enhance operational efficiency and customer satisfaction. My commitment to employee engagement and leadership development has fostered a positive workplace culture, driving both personal and organisational growth. I am dedicated to steering Ricoh towards new heights of innovation and excellence. My strategic approach and intrapreneurial spirit will be pivotal in achieving sustainable growth and delivering outstanding results for both the company and our clients.
This role involves overseeing and managing all aspects of Ricoh's service department and I am responsible for ensuring that service operations run smoothly and efficiently, and that customer needs are met in a timely and satisfactory manner. This includes setting the service strategy, managing a team of service leaders, and ensuring that effective communication with customers is maintained. As GM, I am also responsible for establishing budgets, implementing processes for continuous improvement, and providing leadership and guidance to the team. The goal of this role is to achieve high levels of customer satisfaction, maximise business performance and develop the leaders of tomorrow.
I am responsible for the planning, delivery and success of all matters relating to Service for Ricoh NZ. My main area of focus is on meeting the requirements for delivering a Service strategy to cope with the changing needs of both Ricoh and our customers. As an organisation, Ricoh must adapt to the challenges of change that we face in business and embrace new technologies to help streamline operations and deliver exceptional customer service. The customer experience drives our goal of being the service provider of choice in NZ.