Bucharest, Romania
- coordinating a virtual team of 15 CSA to achieve hight level of performance and productivity goals - continuously identify and nurture team strength, currently developing strategies to enhance teamwork and exceed goals, always making informed decision through detailed analysis - I conduct one-on-one sessions to identify under-target metrics throgh mining and audit, following this, I develop improvement plans with the integration of Strat Hunter methodology, training and shadowing - manage payroll operation working closely with HR, training managers and leadership - led the first team based in Romania that provided support under Italian leadership and actively participating in worldwide meeting - pinpoint reasons for performance gaps, suggest aligning procedures, and refine processes to elevate the overall customer experience
- suport remotely and provide customer services by understanding the needs of each customer in pre and post order - delivered timely, accurate and professional customer service to Amazon customers - established and continually improved customer satisfaction and loyalty through personalize interactions and follow-ups - demonstrate technical skills using computer systems and Amazon equipment to assist customers effectively and efficiently - learning new tehnologie and tools to remain competitive and create solutions to challenges in the field - being an analytical thinking and problem-solving lead me to be more effective decision-maker and a valuable team member
-presenting the insurance products as solutions to the existing needs to future clients, trying to close the sale with 1 or 2 insured per day, with the minimum objective of selling 2 contracts per week - I contracted, concluded and renewed insurance contracts