Spain
I’m an Senior HR Operations with over 10 years of experience in corporate and multinational environments, currently working at Pfizer from their GBS Hub in Costa Rica. My expertise lies in HR operations, Workday (EIBs, audits, transactions), ticket management (ServiceNow), and process optimization. I’ve supported regional HR services across LATAM, EMEA, and the US, contributing to efficient, compliant, and employee-focused outcomes. I enjoy improving processes, leading internal communication initiatives, and collaborating with cross-functional teams to enhance the employee experience. EU citizen, open to relocating to Europe.
- Define and prioritize optimization initiatives leveraging analytics and operational insights to improve scalability, efficiency, and employee experience across HR service delivery. - Assess feasibility and drive adoption of new scopes of work to enhance the Service Delivery Team. - Conduct internal and external benchmarking and implement best practices to standardize and optimize processes. - Identify workflow inefficiencies and friction points across systems and processes, driving continuous improvement initiatives with measurable business impact. - Support service design decisions by evaluating opportunities for automation and process simplification to optimize employee experience. - Additional responsibility since 2025: Lead of the Internal Communications Committee, managing a team of 9 to drive internal communications and employee engagement initiatives.
- Led business-critical Workday transactions for executive leadership teams (CEO, CEO-1 and CEO-2), supporting 90+ high-impact transactions per year ensuring data accuracy and timely execution. - Led HR process optimization across Regional Shared Services, automating and simplifying 20+ Core HR processes and saving 155 hours monthly of manual workload within HR operations teams. - Support M&A projects with mass data loads (EIB) and audits in Workday for EMEA, LATAM, and US. - Maintain data integrity and up-to-date work instructions. - Built and presented HR operations dashboards using ServiceNow data, tracking 1,000+ monthly tickets and enabling HRBPs to improve response times and service visibility across multiple countries. - Design and deliver Workday training for HR partners across EMEA, ensuring proper adoption of system functionalities and consistent execution of HR processes.
- First point of contact for employee HR queries via ServiceNow. - Managed HR processes: separations, promotions, mass data loads, audits. - Maintained Work Instructions and operational documentation. - Identified and implemented process improvements saving 145 hours monthly.
- Conduct onboarding and offboarding sessions - End to end recruitment process - Promotor and head of Internship programs with different universities - Plan and design internal communication and events for employees - Use of SAP on a daily basis
- Responsible for the full life-cycle recruiting - Collaborate in Training programs - Create and maintain HR reports, improving data accuracy
- Assistance to the Human Resources Area at publishing advertising, screening CVs and phone “pre-interviews” - Coordinate interviews, psychotechnical and physical ability tests - Update database through SAP - Follow up internship agreements - Provide support for the benefits programme management