United States
Versatile, quality-oriented service/support/customer operations and management professional with significant and progressive experience leading and organizing work teams to achieve results. Background includes supervision, policies and procedures, P&L responsibility, instrumentation/computer technology, innovative, planning and implementing programs. Self motivated and dedicated with the ability to lead and motivate diverse groups.
Manage and oversee the service activities/operations for clinical engineering service business in State of Indiana, Kentucky and Ohio. Primary responsibilities include advancing patient care by optimizing the management of clinical assets in an environment of ever increasing complexity and demand.
Manage the sales and service activities/operations for + $30 million clinical engineering service business within the Greater Indianapolis, IN and Louisville, KY areas. Primary responsibilities include develop People, exceed Services expectations, drive compliance through Operational Quality to achieve retention and Financial Growth.
Managed the service and sales activities for $3M-$6M Healthcare and Life Science service district. Scheduled and supervised up to 19 technical personnel servicing medical and research/development accounts. Created budgets, forecasts, and completed P&L analysis.
Managed technical operations support for 2 product lines; analyzed and investigated ongoing product issues. Key technical resource for domestic / international product development initiatives and new product release into the US market collaborating with marketing, safety, R&D, risk management, and legal.
(Alliance with Roche Diagnostics in 1999) Effectively managed the Technical Services Division and acted as liaison and company representative for global meetings to identify and resolve product issues.