Chennai, Tamil Nadu, India
I know the price of success: dedication, hard work, and an unremitting devotion to the things you want to see happen. - Frank Lloyd Wright This quote sums up my belief and action i have done throughout my life as well as carrier. I have moved from Chennai ( Management Trainee ) to Hyderabad as Field Area Manager and sustained as a performer throughout my stay over there. All this are due to my hard work alone. As an Area manager i have generate revenue through vendors(franchisees ) and business development. And also handled the service operation in various area like Hyderabad , Chennai , Madurai , Trichy region in various phases of my career. Forecasting the business materials requirement and resources for service operation quarterly. Focused on various category of revenue like AMCs , Essentials , Accessories, Spares and Finished goods. And my major performance was in AMCs and currently punching around 300 AMCs per month. Focused on delivering world class customer experiences by using customer feedback on product improvement and pricing. If your looking for an young and working person who is ready to learn. Also have few years experiences in customer & vendor handling , Revenue generation , Service operation and Business development . Then write to me at [email protected]
Business planning and execution monthly basis through franchisees mean. And also processing secondary drive through technicians. Driving revenue in various category like AMCs, Essentials and Accessories specially by planning target. Training vendors and technicians to drive secondary sales to end customers through various campaign. Forecasting the Essentials, spares requirement quarterly basis to provide proper streamline process. Business development planning is done based on the market requirement to match the organization target and provide best in class service to customer. Brand building was done through various campaign in my area regularly. Handling dealers in various area around Madurai to increase the sales in those areas.
Managed sales and service operations in assigned setups, ensuring compliance with service standards and process implementation. Also maintaining GOLY more than 10% every month. Lead a team of 30 field agents for sales and service operation, coaching them to exceed performance benchmarks and deliver best-in-class execution. Spearheaded service, AMCs, and parts promotional campaigns to enhance customer loyalty and retention. And to increase the secondary sales. Collaborate with trade marketing to deploy channel-specific activations, promotional schemes, and vendor engagement campaigns. Consistently achieved/exceeded AOP targets with YoY growth of [X]%, improving regional market share and sales productivity. Conducted regular franchisees audits to track market share and identify growth opportunities. Negotiated effectively with franchisees to drive higher output and implemented capability-building plans for their teams. Identified alternate vendors for the network expansion to provide best in class service and to meet the company business requirement. Assessed regional service demand and facilitated network expansion initiatives.
*Annual Business Planning and Strategic Business Planning - • Responsible for finalizing the Annual Business plan as per the vision and expectation of the Company for my territory. * Revenue - Planning and executing the sales through the franchisees and dealers. Also plan for another means to increase sales. *Vendor Development - Performing market surveys to identify the new opportunities for product introduction, Working with Cross functional teams for finalizing the Vendors *Process and Product Improvements - Work closely with Quality training team , Vendor , technicians feedback to identify areas of cost reduction and providing quality service *Analyzing the data to provide the service operation and reduce the bottle neck. *Dealer and Influencer Engagement Activities - Organizing annual branch meets and Influencer meets with dealer partners and rewarding the top performers. *Managing Inputs and Credit Control - Monitoring the Debtors and Collection for franchisees and dealers. Taking necessary steps to change the payment terms accordingly of the dealers based on the payment performance
• Provided Call Forecasting and Technician Manpower requirement to branches on a quarterly basis • Responsible for Warranty Budget & Allocation to the Branches for Material consumption & Franchisee Expenses • Handling service franchisees for providing service to customer in Chengalpattu , Andaman , Chennai. • To reduce the time taken for Replacements of Defective and Damaged machines. • Inspecting the defective stocks in warehouse and categorizing it for sales in secondary market vendor.
Achieved sales of air conditioners of GOLY 40% through the service channel in the period of summer 2024 by training technicians on sales. Trained the technicians in soft skills and educated team service trouble shoot with the help of technical trainer. Recommend and process approved return orders, ensuring timely movement of goods back to the warehouse. Managing the service operation of 10 franchisees in Hyderabad for 10 months and 6 months in the Trichy region and controlled the service operation in 13 districts. Managed consumption targets and billing processes through Service & sales partners and channel distributors.
Planning the logistic of products to 30 retailers in and around Chengalpattu. Sales tracking of secondary from retailers to end customers also find the customer satisfaction through statistic calculation.