Nevada City, California, United States
Perform activities related to Accounts Receivable, Accounts Payable and Payroll. Prepare new sale and renewal invoices for customers. Track customer payments, collections and cancellations. Log received invoices and pay monthly bills. Prepare and distribute payroll checks. Process and pay associated payroll taxes and withholdings.
Designed, prepared and maintained documentation including step-by-step tutorial guides and video tutorials for proprietary programs and tablet applications. Wrote, distributed and published software build notifications and knowledge base articles. Prepared and submitted daily, weekly and YTD case reports. Maintained label website for a chemical company. Completed special projects as assigned.
Trained and directed service representatives. Scheduled internal and external training webinars. Organized and tracked the progress of special projects. Researched and implemented a CRM program. Tested and organized testing of program modifications before release to customers. Wrote and distributed software build notifications. Communicated with customers regularly. Reviewed, modified and escalated program enhancement requests and reported bugs to engineering. Organized weekly support and implementation meetings.
Instructed children (grades K-8) when regular teacher was unable to attend class. When lesson plan was prepared, followed activities as scheduled. When no lesson plan provided, improvised activities dependent upon class level.
Responsible for opening and closing store as scheduled. Tasks performed included assisting customers to locate specific videos, stocking and maintaining shelves, answering phone and operating register.
Assisted in preparing monthly payroll for staff and students. Performed various office tasks, including the entry and verification of payroll totals, distributed checks and filed student records, as assigned.