Seattle, Washington, United States
For the past 33 years I have worked in various aspects of consumer, residential, commercial and multi family lending, servicing and asset management. During this time, responsibilities have included problem loan workout, loan document default resolution, modifications, unconcented transfer of title, assumptions, foreclosure, REO acquisitions and dispositions. Proven skills in budget establishment and administration, develop and implement department policy and procedure guidelines, employee performance enhancement, motivation and management. Knowlegable in HR administration and performance enhancement techniques. Specialties: Problem loan workout negotiations.
Offering Special Asset consulting services to small to mid level Banking and Asset Management institutions.
During the past 10 years I have gained extensive knowledge and experience of commercial and multi-family special asset management loans. Throughout this time I have demonstrated proven skills including problem solving, efficiency analysis, organization, written and verbal communications, and interpersonal relationships; all which have allowed me to realize discernible achievements.
Ensured the management and daily operation of the Bank's document custodial services department. Responsible for 130,000 mortgage loans sold to FHLMC, FNMA and GNMA. Guaranteed timely and accurate certification of approximately 5,000 mortgage loan sales to various investors each month. Staff 3 FTE's.
During the 10 years with ASB I provided quality customer service to over 100,000 mortgage loan clients. Managed the Loan Records department ensuring full compliance to all records mandates for audit, compliance and agency guidelines. Converted 15.5 million documents to film in 9 months. As Insurance Manager I was responsible for reducing the error rate from 97% to 3% in one year. Managed Document Custodial Servicesdepartment which guaranteed 80,000 loans sold or pledged to agencies were in full compliance. Staff ranged from 3 to 108 FTE's