London, England, United Kingdom
I have been responsible for leading a team of developers in establishing Eurostop's own responsive e-commerce software. Our range of expertise involves not only the front end web store, but providing a fully connected experience between the online, bricks and mortar channels (EPOS) and head office stock control retail software. I work with both our retail customers and our agile development teams in order to ensure that customer requirements are met and that their online shop is a successful extension of their brand. This is tied with the digital brand experience of the company, and I am also responsible for implementing Eurostop's marketing strategy. We are seeing more advancements in omni channel retail and technology everyday, and I look to create the same cross channel customer engagement experience across the various marketing channels for our company. The breadth, potential scope and dialogic engagement of the digital arena are what excites me about my job. I have both a strong academic background, but also over ten years experience in a commercial environment, and am focused on achieving quality results within deadlines and have an excellent eye for detail.
E-commerce -Establishing client requirements (both design and functional) -Capturing requirements in User Requirements Specifications & storyboards -Planning project lifecycle, ensuring that key milestones were met -Guiding and managing clients through project lifecycle -Managing an Agile SCRUM development team -Planning e-commerce roadmap Marketing -Establishing company branding and brand guidelines -Managing and optimising company website -Responsible for Press Releases -Organising promotional events -Planning and implementing a strategy covering both traditional and digital marketing channels to increase brand awareness, improve customer engagement and generate sales leads
-Coded SQL standard interface for retail head office system -Documented API for standard interface -Wrote and installed concession/website interfaces for retail customers (product and stock inventory, customers) -Analysis Services cubes business intelligence reporting
Project Management for delivery of a Safety Case System within key milestones and budget (£250k) -Documenting IM approved User Requirements Specification & test cases -Liaising between the Development Team and the users -Organising project deliverables within the team Systems Management -Streamlined Standard Operating Procedure documentation procedures, reducing time for publication by a quarter. -Implemented Training System for department PR -Collating and publishing quarterly department newsletter -Managing the department intranet -Assisting with organisation of promotional events