Maynooth, County Kildare, Ireland
✔ Bilingual (Portuguese and English) Enthusiastic and reliable worker who enjoys being part of a team, with the ability to successfully deal with groups of various backgrounds, ages, and nationalities. Highly organised and people-oriented professional with valuable experience working in customer facing roles, events planning, support and coordination, invigilation and management of international exams and certifications, and social media management. I hold a bachelor's degree in Languages (English and Portuguese), and a Postgraduate Diploma in Cultural Studies. Skilled in a variety of areas within the Education and Administration scope, including student advising, teaching, student support, and a vast knowledge of Microsoft 365 Suite, G-Suite, besides excellent communication skills.
Office of the Vice President for Global Engagement, Trinity Global - Receive and respond to 50+ daily email enquiries from prospective students and external stakeholders, escalating requests to the relevant person/area. - Support selection processes for international scholarships, reviewing applicant materials and coordinating administrative workflows for the Global Office’s Scholarships, Bursaries and Supports unit, ensuring alignment with institutional criteria. - Create and document Standard Operating Procedures for the Scholarships, Bursaries and Supports unit.
School of Religion, Theology, and Peace Studies - Provided support to 200+ undergraduate local and international students, properly addressing their needs in a timely manner. - Organised 10+ School Undergraduate events, including Trinity Open Days, Junior Fresh Students and Visiting Students Orientation, along with information sessions within the semester. - Administered all aspects of the Undergraduate processes and procedures.
- Provided administrative support to approximately 4,000 members and the public, including membership information and renewals, issuing invoices and processing payments.
- Provided front-line administrative and customer service support.
International Office at ABA Global Education - Coordinated academic and cultural programming for 6 cohorts of U.S. study abroad students from 4 partner universities, ensuring alignment with U.S. study abroad processes and institutional requirements - Organised over 20 partnered educational events, including official visits promoted by the U.S. Dept. of State, info sessions and educational workshops. - Applied for funding and managed all phases of 5+ U.S. grant-based partnered educational projects which impacted 250+ students and 80+ English teachers from local public schools. - Led 10+ selection processes for highly competitive educational programmes offered by the U.S. Embassy in Brazil to secondary school students from underserved communities.
English Language Teaching Unit - Planned and performed semester-long projects focusing on students’ language skills, using technology apps - Designed engaging lesson plans, applying creative problem-solving processes to challenge students to think critically
International Office at ABA Global Education - Assisted with the fast-paced operation of the office, including answering emails from 3 different addresses, scheduling appointments and meetings, booking venues, ordering office supplies, and maintaining the general organisation of the office. - Offered a daily welcoming and professional first point of contact for 20+ public’s inquiries over the phone, email or in person.
EducationUSA is a U.S. Department of State network - Advised 150+ prospective students in the admission process towards higher education in the U.S., including university selection, applications, visas, and cultural preparation. - Liaised with a nationwide network of over 35 advisers, and hundreds of U.S. accredited higher education institutions on recruitment initiatives, building understanding of partnership models and institutional requirements. - Represented EducationUSA at 20+ educational fairs and international education conferences/ events. - Promoted U.S. higher education opportunities, offering accurate, comprehensive, and current information to a monthly average of 100 students, staff, and the public. - Organised over 50 online and on-site events, including online meetings, projects, and university fairs, overseeing groups of up to 24 people. - Reorganized the orientation process for prospective undergraduate and postgraduate students, reducing the number of required advising sessions by at least 35%.