West Bengal, India
Mechanical Undergrad, working at LTI Mindtree as a Junior engineer
Deliver 24×7 cloud application & infrastructure monitoring across AWS, ensuring high availability, reliability, and performance. Monitor application, server, and cloud service layers, proactively detecting anomalies and preventing potential outages. Collaborate closely with engineering, DevOps, network, and security teams to accelerate incident resolution and restore services rapidly. Maintain incident documentation, RCA reports, and operational metrics dashboards in ServiceNow. Drive continuous improvement initiatives to enhance monitoring coverage, alert accuracy, and operational efficiency. Cloud Operations & NOC Engineer with 3.5+ years of experience in 24×7 application and infrastructure monitoring, incident management, and production support across enterprise environments. Strong expertise in cloud monitoring, P1/P2 incident handling, SLA-driven escalation, ITSM operations, and RCA. Proven background in network operations, real-time troubleshooting, and stakeholder coordination.