Daniel Eberhardt

Customer Success Manager - Retention Marketing

Fulda, Hesse, Germany

About

Graduated nutrition scientist with practical project management, research, PR & online marketing, translation and IT help-desk experience. Special skills: • fluent command of English language with professional experience in translation • computer, tech and web savvy • good communication and writing skills • sound knowledge of contemporary media culture • qualification as tester for sensory test methods in accordance with DIN 10961 • good knowledge of qualitative and quantitative research methods, especially field research, face-to-face interview, transcription, text analysis and content analysis due to participation in special training courses, dissertation research experience and participation in 10-month survey

Experience

  • Gen (Remote)
    • Customer Success Manager
      Jul 2023 - Present · 3 yrs

    • Campaign Manager
      Apr 2021 - Jun 2023 · 2 yrs 3 mos

  • Avira (Part of Gen™) (Munich, Bavaria, Germany)
    • Content Manager
      Jan 2019 - Mar 2021 · 2 yrs 3 mos

    • Copywriter
      Mar 2016 - Dec 2018 · 2 yrs 10 mos

  • Brand-new dad at Parental leave
    Feb 2015 - Jul 2015 · 6 mos

  • Project Management at Schörling Kommunal GmbH
    Jul 2011 - Jan 2015 · 3 yrs 7 mos

    Project management and coordination, organizational and administrative tasks, resource planning (staff & material), external and internal communication, documentation, compilation of technical reports, customer care, representative tasks, translations

  • Online Marketing Assistant at TestFreaks
    Apr 2008 - Jun 2011 · 3 yrs 3 mos

    Online marketing campaigning for German and partly US-market including Search Engine Optimization (On- and OffPage), link building, content & review writing, social network marketing, English-German (and German-English) translations