Plano, Texas, United States
Performance-focused professional with extensive background in spearheading and driving projects toward completion within agreed timelines and budgetary constraints for optimal business outcomes. Skilled in planning, coordinating, and executing projects. Known for launching wireless projects, integrating systems, managing vendors, and optimizing operations. Proficient in troubleshooting and business analysis, with knack for identifying improvement opportunities. Instrumental in bridging business-technology gap, aligning projects with strategic objectives, and boosting growth. Expert in guiding projects from data requirements to deployment, overseeing lifecycle aspects, including interface mapping, data migration, testing, and continuity. Excel in launching wireless systems, facilitating business clarification, and managing contractors. Instrumental in audits, shaping, interface testing, access control, and enhancing security. Committed to Agile principles for project success and continuous improvement.
Chart business data requirements through interface mapping for integrated applications. Validate functionality testing of projects in DEV Env, conduct data schema migration, complete UAT, and calculate delta load for persistent data continuity into Production. Formulate User stories advancing supplementary business needs, engage in business clarification interfacing, aid in developer coding inquiries, and perform testing using Azure DevOps. Accomplish Oracle CPQ internal audit, demonstrate project planning, provide interface testing evidence, establish proof of access and segregation hierarchy, and bolster application security. • Enabled worldwide reach to over 3000 customers through precise data alignment and transfer. • Trimmed Opportunity to Order process duration by two-thirds via CRM, CPQ, and ERP integration. • Launched multiphase, multi-application projects, meeting customer demands, issue resolution, and successfully completed audit evaluation.
Scrutinized numerous system functionalities, directed software development, and orchestrated delivery procedures. Developed user narratives, facilitated training, executed implementation, delivered hypercare solutions, and managed business-approved process modifications. Exhibited exceptional problem-solving skills, performed root cause analysis, and contributed to creating and revising ServiceNow KB documents. Oversaw process evaluations to pinpoint enhancements, collaborated with stakeholders and team members for development and implemented improvements per instructions. Facilitated provision of more personalized, beneficial support. • Adopted business-oriented viewpoints to preemptively cater to internal/external stakeholders' needs and obstacles. • Transitioned Service Desk into business-focused unit for surpassing call-driven model.
Project managed satellite TCP/IP network, working closely with Phillips and SES in the Netherlands to define, design, and produce a satellite wireless system. Prepared technical and functional TCP/IP specifications and revised business system design procedures, test procedures, and quality standards for a satellite network. Directed a team developing and successfully negotiated RFI/RFQ standards and detailed contracts for $100 Million in equipment and services for a customer's $1 Billion agreement. Crafted both technical and functional specifications, incorporating business system integration procedures.
Project managed the delivery of a strategic $200 Million new wireless system launched in Israel. Achieved system configuration, and functionality, to complete the project which met the Israeli contracted timeframe. Directed a geographically diverse 20-member team consisting of supplies from the US, Israel, and Europe. Developed and presented the network schedule and budget to all levels of the multinational consortium. Simultaneously and successfully developed and implemented equipment RFQs evaluated cost benefits to local versus imported services and negotiated in Israel contracts for 8 diverse suppliers within 4 months. Managed, monitored and resolved concerns pertaining to network design, implementation and contract terms and conditions for all suppliers.
Established a Network Operation Center (NOC) from the ground up; floor plan, equipment, and system integration. Hired, trained and managed 10 Specialists, who evaluated, reacted or resolved network system alarms.