Edinburgh, Scotland, United Kingdom
Experienced and highly organized professional with a strong background in customer service, travel retail luxury beauty sales and personal assistant support. Proven ability to build excellent relationships, deliver tailored client experiences, manage schedules and prioritize tasks effectively in fast-paced environments. Reliable, polished and professional, with strong communication skills, attention to detail and a consistent focus on high standards, customer satisfaction and smooth daily operations.
Provide personal assistant support, including scheduling, paperwork and daily organization. Managed appointments and administrative tasks efficiently, handled sensitive information with discretion and professionalism. Maintained smooth day- to day operations through strong organization and communication.
Enthusiastic and observant beauty advising professional with knowledge on a variety of luxury products and brands. Listens to customers needs and puts in extra time to ensure customers are satisfied with products and services.
Go-Centric – Customer Experience Specialist – contact call centre May 2021 Inbound and outbound calls for various campaigns responding to customer emails and telephone calls to resolve problems such as wrong orders, delivery issues, payments, exchanges, and refunds. Working in compliance with high customer service standards and company practices. • Customer service • Customer engagement • Call centre • Work from home • Team collaboration • Problem solving • Customer complaints
Provided manicures, pedicures and various nail treatments based on clients nail care needs and preferences record keeping, basic online marketing, and promoting services.