Singapore, Singapore
• Oversee company-wide administration and office management, ensuring smooth daily operations and efficient support across all functions. • Manage office facilities, equipment, supplies, vendors, and procurement processes, while maintaining documentation, filing systems, and coordinating audits to ensure compliance with company policies and regulatory requirements. • Handle correspondence, contracts, administrative finance matters, and liaised with external accountants, supporting senior management in operational and strategic decisions. • Supervise and mentor new staff, streamlining onboarding and ensuring adherence to operational standards and process efficiency.
• Managed end-to-end project financial transactions for the Singapore office using the BST system, ensuring accuracy and timely processing. • Engaged stakeholders to translate business needs into financial requirements, project scope, and actionable insights. • Compiled, reconciled, and analyzed project financial data to support reporting, audits, and management decision-making. • Developed training materials and produced monthly variance reports to track performance against budgets and facilitate corrective actions.
• Improved on-time departures and operational efficiency by proactively managing flight crew schedules and optimizing assignments. • Collaborated with ground operations to ensure safe, efficient flight operations, minimizing delays and enhancing customer satisfaction. • Maintained and adjusted Crew Operating Plans (COPs) amid ad-hoc schedule changes, ensuring compliance with rest, training, leave, and cost requirements. • Developed long-term strategic manpower plans for flight crew to support operational reliability and network growth.
• Planned and executed charter operations, optimizing aircraft and crew resources to maximize revenue and operational efficiency. • Expanded the freighter network and captured high-value opportunities through market research, route development, and collaboration with Sales, Engineering, and Flight Operations. • Led fleet planning and strategic initiatives, evaluating aircraft acquisitions, determining fleet requirements, and supporting commercial alliances to enhance network coverage.
• Oversaw core HR operations, including recruitment, onboarding, performance reviews, payroll in SAP, and employee benefits administration. • Coordinated company-wide performance appraisals and ensured timely payroll, childcare, and maternity leave processing. • Led full office relocation, managing requirements, financial approvals, staff communications, and execution.
• Managed end-to-end flight crew selection processes, including Command, Instructor, and fleet movement selections, and coordinated exercises with senior management. • Developed and implemented a new CEP framework for Instructor selection and served as the focal point for flight crew performance queries. • Led the cutover and implementation of e-Recruitment, including UAT, process design, and user guide development.
• Developed and coordinated examination papers and online assessments for training programs, including mock/trial exams and staff training. • Maintained secure online examination databanks, ensuring integrity, accessibility, and compliance.