Modesto, California, United States
A detail-oriented and creative customer service professional with superior interpersonal, organizational, and time management skills. Thrives in environments that utilize both the analytical and creative faculties. A self-motivated and reliable leader with a tireless work ethic. Actor, acting coach, teacher, director
- Selected to assist with special project of packaging student loans - Provided in-depth, quality service to students from the time they enter the first course until they graduate as student’s key point of contact - Provided direct support associated with the students financial aid and addressed all questions regarding funding for students throughout the duration of the program - Served as a liaison between each student and all other teams within the University - Exceeded key metrics including retention rates, healthy student account balances, and task completion rates - Monitored student degree plans and course schedules to ensure students remained in compliance with University policy and degree plan requirements - Accurately described and advised to financial aid requirements and University policies and procedures - Monitored each assigned student’s academic progress, per Satisfactory Academic Progress guidelines and requirements
- Led team to consistently achieve operational and service excellence - Leveraged company communications and tools to create plans for business’ growth and brand consistency - Effectively communicated plans to team and consistently checked in to assure alignment - Built capability of team through personalized development plans - Created weekly food plan to meet customers’ needs and minimize waste - Coached team to adhere to store expectations of safety and cleanliness - Built brand culture by creating best moments for customers and employees - Executed partner recognition, both spontaneously and through recognition programs - Created, scheduled, and validated completion of training plans for new hires
- District select trainer to assist in opening and training new location (July 2020) - District select participant in pilot Advanced Development Program for management track (Jan-Dec 2020) - Voted Partner of the Quarter three times by peers and manager - Manager select to be certified as a Barista Trainer, training new employees upon hire - Led the floor during scheduled shifts to execute store operations - Coached employees to adhere to company policies and expectations - Primary point-of-contact for inventory management - Resolved customer and store issues as they arose
- Primary point-of-contact for internal and external hotel telephone communications - Provided exemplary customer service consistent with hotel’s elevated brand - Coordinated with all departments to promptly respond to guest inquiries, requests, and issues - Solved problems both independently and collaboratively - Utilized various software programs to log and resolve guest requests, i.e. SalesForce, Opera
- Mentored and tutored undergraduate students in one-on-one sessions - Assisted with writing essays - Taught time management, organizational, prioritization, and problem solving skills - Advised students on obstacles, both school-related and personal
- Worked as Teaching Assistant as part of teaching-focused MFA thesis - Assisted in teaching acting methods to undergraduate college students - Prepared and presented lesson on The Meisner Technique - Collaborated with professor to alter the course's syllabus in response to the needs of the class - Observed professor’s teaching style and lesson plans